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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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The designated person: Frequently asked questions


The designated person: Frequently asked questions


From 1 April 2013, the Localism Act 2011 will put in place new arrangements for dealing with complaints by social tenants against their landlords. Councillors, tenant panels and MPs (“designated persons”) will have the opportunity to play a more active role in resolving complaints at the local level.

This document responds to questions posed by staff from Registered Provider landlords about the role, functions and operations of the “designated person”. Responses to the questions have been assembled by a stakeholder group consisting of representatives from the National Tenant Organisations , the Housing Ombudsman Service, the Department for Communities and Local Government, the Chartered Institute of Housing, the National Housing Federation, the Local Government Association, and the National Federation of ALMOs.

Alternatively, you can also read these frequently asked questions on screen.

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