Sheltered and Retirement Housing: A Good Practice Guide

Imogen Parry and Lyn Thompson

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Sheltered and retirement housing offers security and flexible support to older people with an increasingly diverse range of needs. This Guide looks at the changes faced by providers and at how a quality service can be delivered in a fast-moving and challenging environment. Drawing throughout on the experiences of a wide range of housing organisations, the Guide focuses on:

The changing role of the scheme manager
A strategic approach to managing services
Building successful partnerships
Working with a diverse client group
Meeting the challenge of Supporting People and other performance and quality requirements

Sponsored By:

This Guide will be an essential resource for everyone involved in delivering joined up services for older people. The authors, consultants Imogen Parry and Lyn Thompson, have both worked on sheltered housing issues for many years and are well known in the sector as champions of the modern sheltered housing service.

The Guide is sponsored by McCarthy & Stone plc, with additional sponsorship from Hanover Housing Association, Sanctuary Housing Association and StepForward (part of Metropolitan Housing Partnership).

ISBN: 1-903208-94-7 Order no: 356 Published: August 2005

CONTENTS

The Changing Context
- Demographic trends affecting sheltered and retirement housing
- Changing expectations
- Issues of tenure
- Key strategies influencing sheltered and retirement housing
- The implications of Supporting People for sheltered housing
- The support and care continuum for older people
- Overview
The Ever-changing Role of the Scheme Manager
- The drivers for change
- From 'good neighbour' to well-trained professional
- Resident or non-resident manager?
- Working beyond the sheltered scheme
- Advocacy and monitoring
- Promoting resident involvement and empowerment
- Sheltered housing schemes and the wider community
- Parameters and guidelines for the new and developing role
- Scheme managers and technology
- Conclusions
Working with Diversity
- Working with black and minority ethnic (BME) older people
- Working with older lesbians and gay men
- Working with service users with a sensory impairment
- Working with service users with dementia and other forms of mental illness
- Working with service users with learning disabilities
- Resettling older homeless people into sheltered housing
- Working with older people with alcohol and drug dependency
- Choice-based lettings
- Conclusions
Working in Partnership
- Joint working - the bigger picture
- The division between care and support
- Partnership with health and social care agencies
- Links with the NHS National Service Framework for Older People
- Falls prevention, health promotion and healthy living
- Intermediate care
- Extra Care
- Housing for Older People Alliance - HOPA
- Joint working - some examples of the range of local projects
- Conclusions
Quality, Standards and Performance
- Supporting People
- Audit Commission
- Codes of Practice relating to sheltered and retirement housing
- Appraisal toolkits, benchmarking and other methods of assessing and improving services
- Conclusions
Making it Happen - Managing the Service
- Service strategies and structures
- Putting the strategy into practice
- Training and support for scheme managers
- Promoting service users' choice and control - the key role of the service manager
- Resolving disputes within sheltered and retirement housing
- Conclusions
Preparing for the Future
- What sheltered housing offers
- Who sheltered housing is for
- How sheltered housing can prepare to meet future demands

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