Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Housing Services (QCF)

blendedat a centre

This is an introductory qualification for the housing industry, covering core topics relevant to all housing functions. It is comparable to an A-level or an NVQ level 3, SVQ 3 or level 6 on SCQF.

Aims and outcomes

On completion of this course you will:

  • Gain an understanding of the core housing functions and how they fit into the wider context of housing and communities
  • Understand the issues affecting neighbourhoods and how to address the needs of particular areas
  • Be able to identify the skills and resources required to facilitate community development
  • Develop your understanding of key housing topics such as dealing with anti-social behaviour


You can apply to study this qualification if you are:
  • A frontline housing professional providing housing services in your local community
  • Aged 16+

Course outline

All students will complete the following unit:

  • Professional practice skills for housing

In addition, students complete three of the following optional units. The units offered may differ depending on the centre you choose to study with:

  • Dealing with anti-social behaviour (ASB) in housing
  • Community development
  • Managing neighbourhoods
  • Prevention and management of rent arrears
  • Involving housing service users
  • Occupancy, tenure and lettings
  • Repairs and maintenance in housing organisations
  • The legal framework for housing
  • Regeneration and renewal
  • Planning and development for housing regeneration
  • Sustainable communities
  • The social context of housing in the UK
  • Managing leasehold housing services
  • Housing maintenance systems

This course has a credit value of 13 under the Qualifications and Credit Framework (QCF).

Where you can study


Please contact your preferred centre for information on course fees and funding.

What to do next

Apply now to study this course with CIH:

If you would like to study with an accredited centre, please find their details here and contact them directly.


Get involved

CIH Awarding Organisation is conducting market research in relation to the CIH Level 2 Certificate in Neighbourhood Maintenance. Please give us your views 


Join today

We’re here to help you make a difference. Join CIH today and discover your potential


Fire safety

All the latest info and fire safety resources for housing professionals


The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.