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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Supporting Homeless People

Qualification number



The objective of this qualification is to provide individuals with the knowledge and understanding required to support homeless people at an operational level. The qualification explores core areas of homelessness.

Aims & Outcomes

On achievement of this qualification you will:

  • have skills and knowledge for supporting homeless people.


The qualification is for people who:

  • are working or resident in the UK,
  • work supporting homeless people and want to develop their skills and knowledge
  • already have a level 2 qualification and / or experience of working in housing

Qualification outline

The qualification has four mandatory units:

  • Homelessness services and prevention
  • Involving housing service users
  • Professional practice skills for housing
  • Role of the support worker for independent living

The following additional unit may be offered to broaden the learning:

  • Homelessness amongst ex-offenders

Where you can study

The qualification is new as at 1st September 2016 and supercedes the CIH Level 3 Certificate in Supporting Homeless People (QCF). See link for centres currently offering the previous qualification.

What to do next


Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700

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