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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Award in Resident Scrutiny

Qualification number


This qualification explores resident scrutiny of the housing service.

Aims & outcomes

The qualification aims to provide learners with the skills and knowledge to actively undertake the process of scrutiny of the housing service.


This course is suitable for learners who:
  • are a resident or tenant actively involved in their local housing organisation or community
  • are a resident or tenant specifically involved in the scrutiny process
  • are working in housing with a particular interest in resident scrutiny
  • are aged 19+

Qualification outline

This qualification focuses on the following topics:

  • Resident participation in the housing service
  • Resident participation in performance management

The learner must achieve both mandatory units in order to achieve the qualification.

Approved centres

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