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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Award in Resident Scrutiny (QCF)

Qualification number


This qualification explores resident scrutiny of the housing service. It is comparable to an A-level or an NVQ level 3.

Aims & outcomes

On completion of this course learners will:
  • have the skills and knowledge to actively undertake the process of scrutiny of the housing service


This course is suitable for learners who:
  • are a resident or tenant actively involved in their local housing organisation or community
  • are a resident or tenant specifically involved in the scrutiny process
  • are working in housing with a particular interest in resident scrutiny
  • are aged 19+

Qualification outline

This qualification focuses on the following topics:

  • Resident participation in the housing service
  • Resident participation in performance management

The qualification has a credit value of 8 under the Qualifications and Credit Framework (QCF).

Approved centres

What to do next


Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700

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