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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Housing Maintenance (QCF)

Qualification number


This qualification will provide learners with a broader knowledge of the housing maintenance role and how it fits in to the wider context of housing. It is broadly comparable to an A-Level standard or an NVQ Level 3.

Aims & outcomes

On completion of this course learners will:

  • have a broad understanding of affordable housing organisations and the services they deliver, including key themes of partnership working, resident participation and regulation
  • understand equality and diversity legislation in a housing context
  • have increased knowledge of the importance of customer service standards in driving service improvements in repairs and maintenance
  • have developed their knowledge of health and safety in the workplace and within housing environments
  • understand typical housing construction methods and common housing maintenance problems
  • have developed their personal, organisational and communication techniques, as well as problem solving, customer service and team working skills


This course is suitable for learners who are:
  • maintenance professionals working within the housing industry
  • from a customer service or housing management background and want to qualify and progress to become a housing maintenance professional
  • working as a tenant liaison officer in a private construction company
  • aged 16+

Qualification outline

The qualification focuses on the following topics:

  • Delivery of affordable housing services
  • Equality and diversity for housing
  • Professional practice skills for housing
  • Customer service standards for housing maintenance
  • Health and safety for housing management and maintenance
  • House construction
  • Housing maintenance systems
  • Managing empty properties  

The qualification has a credit value of 30 under the Qualifications and Credit Framework (QCF).

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