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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Housing Practice (QCF)

Qualification number


This qualification has been superceded by CIH Level 3 Certificate in Housing Practice 603/0111/7. The final date for learner registrations on this qualification is 31 December 2017.

This qualification will provide learners with a broader knowledge and understanding of key areas in delivering housing services. It is comparable to an A-level or an NVQ level 3, SVQ3 or level 6 on SCQF.

Aims & outcomes

On completion of this qualification learners will:

  • have a broader knowledge of how their role fits into the wider housing environment
  • gain insights into improving customer service and team working and planning for training and development needs
  • develop their personal, organisational and communication techniques
  • develop problem solving skills that will enable them to evaluate their area of housing-related practice
  • gain a greater insight into policy and practice issues directly affecting your role through their selected area of specialism


This course is suitable for learners who:
  • are already working in the housing industry and want to develop their skills and knowledge
  • are looking to specialise in an area of housing
  • are aged 16+

Qualification outline

All students will study the following three topics, which have a credit value of 12 under the Qualifications and Credit Framework (QCF):

  • Delivery of affordable housing services
  • Equality and diversity for housing
  • Professional practice skills for housing

In addition, students must gain a further 15 credits from the following optional units. The units available may vary depending on the delivery centre.
  • Managing housing services
  • Resident and service user involvement
  • Managing neighbourhoods
  • Caretaking and concierge services
  • Regeneration, renewal and sustainability
  • Support for independent living
  • Telecare services
  • Housing advice and information
  • Traveller site management
  • The housing context
  • Supporting homeless people

Approved centres

Other approved centres

North East North West
North East Chamber of Commerce Blackburn College
New College Durham Blackburne House Education
Hugh Baird College 
Yorkshire and Humberside Runshaw Business Centre
Dutton Fisher & Associates Ltd Sysco Business Skills Academy

OPPS Developments Barnet Homes
  Ealing, Hammersmith & West London College

West Midlands
New City College (Hackney)
Birmingham YMCA London Learning Consortium
Centre for Housing and Support  
   East Midlands
South West Moulton College
Swindon College
Scotland  Coleg Cambria - Deeside
Dundee and Angus College Gower College Swansea
New College Lanarkshire Ireland
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What to do next


Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700

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