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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Housing Practice (QCF)

Qualification number


This qualification has been superceded by CIH Level 3 Certificate in Housing Practice 603/0111/7. The final date for learner registrations on this qualification is 31 December 2017.

This qualification will provide learners with a broader knowledge and understanding of key areas in delivering housing services. It is comparable to an A-level or an NVQ level 3, SVQ3 or level 6 on SCQF.

Aims & outcomes

On completion of this qualification learners will:

  • have a broader knowledge of how their role fits into the wider housing environment
  • gain insights into improving customer service and team working and planning for training and development needs
  • develop their personal, organisational and communication techniques
  • develop problem solving skills that will enable them to evaluate their area of housing-related practice
  • gain a greater insight into policy and practice issues directly affecting your role through their selected area of specialism


This course is suitable for learners who:
  • are already working in the housing industry and want to develop their skills and knowledge
  • are looking to specialise in an area of housing
  • are aged 16+

Qualification outline

All students will study the following three topics, which have a credit value of 12 under the Qualifications and Credit Framework (QCF):

  • Delivery of affordable housing services
  • Equality and diversity for housing
  • Professional practice skills for housing

In addition, students must gain a further 15 credits from the following optional units. The units available may vary depending on the delivery centre.
  • Managing housing services
  • Resident and service user involvement
  • Managing neighbourhoods
  • Caretaking and concierge services
  • Regeneration, renewal and sustainability
  • Support for independent living
  • Telecare services
  • Housing advice and information
  • Traveller site management
  • The housing context
  • Supporting homeless people

Approved centres

Other approved centres

North East North West
Northern Skills Group Blackburn College
New College Durham Hugh Baird College
Runshaw Business Centre
Yorkshire and Humberside Sysco Business Skills Academy
Dutton Fisher & Associates Ltd  
 Eastern  Ealing, Hammersmith & West London College
OPPS Developments
New City College (Hackney)
  London Learning Consortium
 West Midlands
Birmingham YMCA
East Midlands
Centre for Housing and Support Moulton College
 South West  Wales
Swindon College
Gower College Swansea
Scotland  South East
Dundee and Angus College DA Training and Consultancy
New College Lanarkshire  

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