Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Telecare Services

Qualification number


This qualification will provide learners with a detailed knowledge and understanding of the context in which telecare services are delivered, the business context and the role of partnership working in providing telecare services.

Aims & outcomes

The qualification aims for learners to:

  • have a broader understanding of call handling skills and procedures and how to respond to the diverse needs of customers
  • understand the importance of data protection, legislation and organisational policies and procedures in the provision of services to customers
  • have developed their knowledge of the requirements of a telecare service, and how to measure quality and performance to improve service standards
  • have developed their personal, professional and organisational skills such as team working and customer service


This course is suitable for learners who are:
  • working in the telecare service sector and want to further develop their skills and knowledge
  • aged 19+

Qualification outline

In order to achieve the qualification a learner must achieve the following mandatory units:

  • Professional practice skills for housing
  • Call handling for telecare services operators
  • Handling telecare customer data safely and securely
  • Providing telecare services
  • The context of telecare services provision

Approved centres

What to do next


Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700

Future proof your career

Be bold could be the opportunity you need.

Find out more


Fire safety

All the latest info and fire safety resources for housing professionals


The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.