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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Respect: ASB charter for housing

CIH, SLCNG and HouseMark are pleased to introduce RESPECT: ASB charter for housing, the sector-owned replacement for the Respect Standard for Housing Management.

Introduced by the government in 2006, the original standard played an important role in driving up performance in both preventing and effectively tackling anti-social behaviour (ASB). ASB continues to be a key issue for landlords, tenants and communities, and when the housing minister announced in January 2011 that the standard would be passed from government to sector ownership, CIH, SLCNG and HouseMark were delighted to be asked to take up the baton.

Why do we need an ASB charter?

Along with the repairs service, tackling ASB remains consistently top of the list of issues that tenants care about. Landlords therefore need to ensure that the services that they provide are delivered not only effectively, but efficiently too – time spent on delivering prevention work can cut down on resource intensive and costly enforcement action.

With a renewed emphasis on providing value for money, it’s even more important that organisations understand the range of tools and powers available, partner with others to deliver joined up services and manage cases well. Achieving the commitments in the charter will enable organisations to be well placed to deliver against these expectations.

The charter

Supporting you to deliver the charter

Many housing organisations have used CIH charters to improve their services.  Read about what they have done and how your organisation can make best use of the charters: How to improve your services with CIH charters

Further resources


Fire safety

All the latest info and fire safety resources for housing professionals


Our latest charter

The income management charter is a flexible framework unique to CIH that helps organisations to challenge their income management services and identify the outcomes a good quality service can deliver.

Find out more >>