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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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    Working together

    to rethink repairs

    Social landlords are facing unprecedented financial challenges with all previous assumptions about income revenue and growth now under pressure. For some, recent rent reductions, right to buy, forced sales of high value council homes and pay to stay have changed the future landscape and every major area of current spend will come under close scrutiny. Finding solutions to these challenges is the common goal and gives an imperative for all social landlords to be realising efficiency savings and enhancing stock value in the delivery of repairs and maintenance.

    Building on the insight and good practice developed in the Working together to break new ground in repairs and maintenance project, we are launching a new UK wide project that will evaluate new delivery models and define the best leading practice for the future. This will intentionally be a collaborative rather than competitive approach that will embrace the spectrum of provision: in-house, mixed economy and contracted.

    Why should you join?

    • Examine good and developing practice in repairs and maintenance service design and operation, including an objective appraisal of the results and outcomes
    • Have up to three organisational members attend six collaborative workshops to develop your current practice and approaches using the insight, lessons and learning
    • Benefit from a critical review of your current repairs service by our repairs and maintenance specialist to ultimately identify areas of opportunity and service advantage
    • Access a communal network with all participants and consultants to maximise sharing of all practice materials, learning and organisational development opportunities
    • Receive a Learning Report at the end of the project that recognises the involvement of participating organisations and includes key findings from the project to create a further platform for debate
    • Have the opportunity to develop your individual and organisational learning and influencing, profiling your sector-leading work on the national stage at CIH events

    Download the project information sheet

    How can my organisation sign up?

    Working together to rethink repairs will begin in May 2016. Registration is now open and we will take applications on a first-come first-served basis. For further information or to book your place please contact Richard Medley, director of assets and neighbourhoods on 07799 115571 or email


    Contact Richard

    Richard Medley leads our work in assets and neighbourhoods.

     07799 115571