Research impinges on every aspect of delivering a quality housing service. Evaluation of operational performance, undertaking service audits, assessing specific housing needs, giving a voice to tenants and other service users, through to deciding on the implications for service delivery of a major research study: each illustrates the range of research needs which constantly engage and challenge housing professionals. Because housing policy-makers, managers, housing officers and students all have research needs, it is crucial that they properly understand how research is conceived and carried out.
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