Shared ownership: CIH charter for housing
Shared ownership is increasingly important as a route for many households to realise their aspiration to own their own home. It has received significant investment from government with the challenge to deliver up to 135,000 new homes. There is an improved recognition of the role of the product in the market – a report by CIH/ Orbit found that 51% of people surveyed recognised the product - and increased support and interest from lenders and investors.
The CIH shared ownership charter is a flexible framework that enables organisations to develop internal procedures to deliver a consistent customer experience in buying, owning, and selling their shared ownership home. It is intended to support both new and existing providers in the delivery of shared ownership management and new homes for the future.
By signing up to the CIH shared ownership charter, you are making a public commitment to champion and raise awareness of shared ownership. You are also committing to developing a consistent and integrated approach to shared ownership which balances the needs of the business with outcomes for the customer.
There are 6 core principles underpinning the shared ownership charter for housing
1. Sign up is voluntary and based on self assessment
2. It has been developed using sector expertise
3. It is flexible and can be tailored to suit the outcomes that matter to you and your customers
4. It is focused on outcomes, not on processes
5. It drives sector-led improvement
6. It complements existing frameworks or initiatives