The CIH Level 2 Certificate in Housing

The CIH Level 2 Certificate in Housing is an introductory vocational qualification for the housing sector, which is broadly equivalent/comparable to a GCSE (grades A-C) or an NVQ Level 2.

Aims of the course:

• To provide learners with a basic understanding of housing.
• To introduce some of the skills and knowledge necessary to participate in housing related activities whether paid or voluntary.
• To prepare learners for future study. Learners may progress to the CIH Level 3 Award in Housing or the CIH Level 3 National Certificate in Housing.

Resources:

Students will be supported by a tutor throughout the duration of the programme. Professional development staff of CIH will be available to provide additional study support as needed.

An important source of study support will be students entitlement to student membership of CIH. Students will be in receipt of a wealth of topical housing information that will support their studies, for example the weekly CIH ezine, the weekly housing news journal, Inside Housing, free book - Introducing Social Housing etc. There are also enormous amounts of information available through the CIH websites that will provide more than sufficient resources to support Level 2 study.

On successful completion of the course you will receive the Chartered Institute of Housing Level 2 Certificate in Housing.

Students will need a basic grasp of IT in order to be able to fulfil the learning outcomes of this qualification

Structure

The course will be delivered in 4 days, 9.30am - 4.30pm, over a period of 4-6 months. In addition there will be an induction day prior to the course commencing. The course is continually assessed. There are no examinations. All learning outcomes for the Level 2 Certificate in Housing are met through the teaching, delivering and assessment of the course.

Who should attend:

• People not currently working in housing but considering a front-line housing position as a career option.
• Tenants and residents wishing to explore housing issues to enhance their personal involvement and understating of housing issues.
• People who are new to housing as part of an organisations induction process or workers in a front-line position who want to improve their general awareness of housing issues.
• People working in housing who wish to attain an initial qualification in housing.

There are four units for the CIH Level 2 Certificate in Housing. They are all of equal weighting. The learner must pass all units in order to be awarded the qualification.

This qualification is also available in house, training can be delivered at your premises or a venue of your choice, throughout England. Enquire about in house training.

Core Units:

CIH Unit Code	Unit Title	Core or Optional
2C1	Housing Provision and Housing Organisations	Core
2C2	Customer Care and Communication Skills for Housing	Core
2C3	Careers and Opportunities in Housing	Core
2C4	Developing Skills for Working in Housing	Core

Unit 2C1
Housing Provision and Housing Organisations

Unit Aims
This unit requires learners to understand what housing is. Learners will consider different types of housing organisations and the range of services they offer.

Learning Outcomes
The learner will:

• 2C1.1 Understand different types of housing provision.
• 2C1.2 Understand the relationship between tenant and landlord.
• 2C1.3 Recognise the range of housing organisations operating in the UK.
• 2C2.4 Understand the range of services housing organisations and how/why they offer them.

---

Unit 2C2
Customer Care and Communication Skills for Housing

Unit Aims
This unit requires learners to demonstrate the ability to communicate using different media. Learners are also required to demonstrate an awareness of the needs of different audiences.

Learning Outcomes The learner will:

• 2C2.1 Understand the diverse range and needs of customers and the principles of equality and diversity.
• 2C2.2 Communicate effectively in oral and written format.
• 2C2.3 Deal with difficult situations

---

Unit 2C3
Careers and Opportunities in Housing

Unit Aims
This unit requires learners to recognise different roles within a housing context and the skills needed to fulfil them. Learners are also required to identify opportunities for personal development within the housing sector.

Learning Outcomes
The learner will:

• 2C3.1 Recognise a range of paid and voluntary opportunities in the housing sector.
• 2C3.2 Appreciate the skills and knowledge necessary for roles within the housing sector.
• 2C3.3 Develop an awareness of potential education, training and development opportunities within the housing sector.

---

Unit 2C4
Developing Skills for Working In Housing

Unit Aims
This unit requires learners to understand housing related activities, the skills they will need to carry them out and an understanding of how they can gain these skills in the future.

Learning Outcomes
The learner will:

• 2C4.1 Understand some of the tasks to be carried out within a housing context.
• 2C4.2 Display skills necessary for working within a housing environment.
• 2C4.3 Identify areas for further personal development.

Programme:

London: (Booking code L2213)

• Induction: 21st January 2010
• Unit 2C1: 18th February 2010
• Unit 2C2: 04th March 2010
• Unit 2C3: 08th April 2010
• Unit 2C4: 18th May 2010

Birmingham: (Booking code B2411)

• Induction: 19th February 2010
• Unit 2C1: 25th February 2010
• Unit 2C2: 18th March 2010
• Unit 2C3: 22nd April 2010
• Unit 2C4: 21st May 2010

Manchester (Booking code M2211)

• Introduction: 2nd March 2010
• Unit 2C1: 23rd March 2010
• Unit 2C2: 20th April 2010
• Unit 2C3: 19th May 2010
• Unit 2C4: 29th June 2010

London (Booking code L2214)

• Introduction: 3rd June 2010
• Unit 2C1: 29th June 2010
• Unit 2C2: 22nd July 2010
• Unit 2C3: 26th August 2010
• Unit 2C4: 23rd September 2010

Birmingham (Booking code B2412)

• Introduction: 6th July 2010
• Unit 2C1: 27th July 2010
• Unit 2C2: 24th August 2010
• Unit 2C3: 21st September 2010
• Unit 2C3: 19th October 2010

LONDON (Booking code L2215)

• Induction day: 7th September 2010
• Unit 2C1: 21st September 2010
• Unit 2C2: 19th October 2010
• Unit 2C3: 16th November 2010
• Unit 2C4: 14th December 2010

Booking and Fees

The cost for all four modules is £975

Apply for your place in one of the following ways:

1. Please use the following link to download a copy of the CIH Level 2 Certificate Registration Form (PDF: 43 kb). This must be completed and forwarded to the CIH by post CIH Training, Octavia House, Westwood Way, Coventry, CV4 8JP. Or by fax 02476 421973.

2. Telephone your booking on: 024 7685 1772

Booking information

• Please do not send any payment with this booking - you will be invoiced when this booking is processed
• If you are unable to attend any part of the programme the full fee will still be chargeable
• £60.00 administration fee will be charged per person if you cancel after a booking has been made
• Cancellations made within 10 working days of the first module will be charged £450.00 per person
• Cancellations made within 5 working days of the first module will be charged the full fee per person
• If, at the time of booking, you do not know the names of delegates, please let us have names no later than two weeks before the event
• Please keep a copy of this form for your records
• This booking is subject to CIH Terms and Conditions (see below)

Limitation of liability

The Chartered Institute of Housing (CIH) accepts responsibility for accident, injury or loss suffered whilst attending one of our events only if it is directly due to negligence on our part. Delegates are responsible for taking care of their own property. CIH accepts no responsibility for any loss incurred whilst using material or information gained at one of our events.

Cancellation of events

CIH may have to cancel an event. In this case we will return any payments received in advance. We will not refund any other costs you may incur as a result of this cancellation.

Copyright

The copyright of all conference material rests with the CIH or with the speaker.

Data Protection Act 1998

When you make a booking your contact details will be stored on our database. We will use this data for the purposes of processing your booking and to contact you in the future with information about other CIH events and products that may be of interest to you. If you would prefer not to be informed of CIH products you can opt out when you make your booking.