Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Coaching skills for frontline staff

Training programme details

About the training

16 November 2017

Cannock Chase Council, The Esperance Room,PO Box 28, Beecroft Road, Cannock, Staffordshire, WS11 1BG

10am - 3pm

This course will provide staff with the tools to develop effective relationships on the front-line and with colleagues whilst building on the effectiveness of interactions.

Learning outcomes

• A practical course that prepares staff to utilise coaching conversations to build confidence and effectiveness.

• Be able to utilise the key skills for coaching to enhance your role.

• To assist staff to better understand their potential for improved organisational performance.

• To achieve powerful communication relationships.

• To develop a foundation upon which staff build effective relationships.

Who should attend

• Front-line staff new to their role who want to develop effective relationships.

• More experienced front-line staff and front-line managers who want to build on performance and effectiveness within their teams.


Greg Falvey

Extra information

Duration: 1 full day

CPD: 5 Hours


Member price FREE

Standard price £199 + VAT

Booking information

Non CIH members, please note if you cancel within 3 days of the event or do not attend you will be charged the full fee.

Members - click on the book button and book your place using your CIH membership number and password.

Non-members - Are you a non-member of CIH or is this your first time using the website to book an event?

Click on book, you will then be asked to register your details in order for your booking to be processed. Please note once you have registered you will not need to do this again, instead you will need to log in via your username and password.

Alternatively contact the or 02476 851789.



Join today

We’re here to help you make a difference. Join CIH today and discover your potential


Fire safety

All the latest info and fire safety resources for housing professionals


The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.