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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Introduction to Leasehold Management - Successfully Recovering Service Charges


This workshop will give housing staff the knowledge and confidence to provide a leasehold management service that effectively manages service charges. It will assist you in maximising your income by identifying what costs can be recovered from leaseholders, along with guidance on how you can legally pass these costs onto customers and recover service charge debts from leaseholders.

This session forms part of a two-part series – Introduction to Leasehold Management traditionally delivered face to face in a classroom setting.  Each session is stand alone or both can be attended to cover all the content delivered in the classroom.

Learning Outcomes

Learning outcomes
· What lease terms you need to be aware of to ensure you can recover service charges
· What can and cannot be charged for in a service charge
· Understand good practice in calculating service charges
· Understand the legislation and case law that governs what service costs can be recovered and how costs can be recouped
· How service charges may be challenged by leaseholders
· Practical guidance on how to recover service charge debts

Who should attend

· Housing Directors, Managers and Officers
· Finance Managers
· Income Recovery Manager and Officers
· Leasehold & Home Ownership Managers

Benefit of attending

Here at CIH, we want to provide everyone involved in housing with the skills and knowledge needed to cope in the current pandemic.
Our online training has been developed by expert professionals on key topics that we know you need to be able to adapt to the changing environment.

Your trainer

Helen Muir specialises in leasehold and service charge management and has been working in this field for twenty-eight years. She held senior roles for two large housing groups before becoming an independent consultant and trainer. Over the last eight years Helen has provided interim management and strategic and operational support to a number of local authorities and housing associations to assist them in improving service charge and leasehold management policy, practice and cost recovery

Dates & Locations

23 September 2020 - Online
10:00am until 12:00pm


Member price £75 + VAT
Standard price £125 + VAT

Booking information

Members: Click on login to book and enter your username and password.
Non-members: Click on book and register your details.
Payment: You can request that we invoice your employer or make payment via credit/debit card. Please note all invoices must be fully paid before the training takes place.
If you experience any difficulties, please call us on 02476 851 789 or email us at quoting online training in the subject line.

Terms and conditions

Please click here for our terms and conditions



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