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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Mental health and housing

29 June 2017


Housing teams dealing with housing management often struggle to understand mental illness, personality disorders and learning disability. This full day workshop aims to increase understanding of mental illness (including hoarding disorder) and learning disability, the effect on housing and the practical tools and responses available to the housing professional.

Learning Outcomes/objectives

  • clarify what is meant by personality disorder and the implications for housing providers
  • understand psychosis and consider practical helpful responses
  • recognising mental illness and learning disability in customers at an early stage
  • understanding lessons from serious case reviews e.g. Fiona Pilkington
  • the law; an understanding of mental health, safeguarding and equalities legislation in Northern Ireland
  • clarify services, assess criteria and interventions related to mental health needs and how to effectively access them, including:
  • confidence in using Risk Assessment Matrix to assess vulnerability
  • use of Community Care and Mental Health Assessments
  • family Intervention Projects
  • the Office of Care and Protection
  • explore relevant case law


Who should attend

This course is aimed at frontline housing staff including housing management, tenancy sustainment, income recovery and repairs.

Trainer Info

Jack Moore

Following a successful housing career, with a BA(Hons) in Housing, Jack is principal diversity trainer for (and a Fellow of) the Chartered Institute of Housing. He is an affiliate of the Institute of Equality & Diversity Practitioners. He is also an assessor for various awarding bodies from Level 1 to Level 5 on equality and diversity.

"With a successful social housing background and an understanding of the variety of client groups, I have the proven ability to put theory into real-life customer related scenarios and examples." Jack Moore

Dates & Locations

When: 29 June 2017

Where: CIH Northern Ireland, Carnmoney House, Edgewater Office Park, Belfast, BT3 9JQ


£95 (members) / £110 non-members

Terms and conditions

Please ensure you read our terms and conditions before booking.



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