Dealing effectively with tenant complaints
This course will provide participants with the skills and confidence to improve their handling of customer complaints, helping them to bring about satisfactory solutions to everyday problems and in the process ensure better landlord / tenant relations.
This course will explore the following
- introduction to customer complaint handling
- managing customer complaints
- effective communication skills
- generating customer loyalty
In addition to the above, this highly practical course will also include a variety of case studies and video clips to reinforce collaborative learning. Participants will be encouraged to share their experiences and join in discussion!
Who should attendThis course is aimed at front line housing industry professionals who deal directly with cllents on a day to day basis.
Dates & Locations
When: 30 March 2017
Where: Housing Agency, Dublin
Members rate £100
Non member rate £110
At present we can only accept Sterling payment.