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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Dealing effectively with tenant complaints


This course will provide participants with the skills and confidence to improve their handling of customer complaints, helping them to bring about satisfactory solutions to everyday problems and in the process ensure better landlord / tenant relations.

This course will explore the following

  • introduction to customer complaint handling
  • managing customer complaints
  • effective communication skills
  • generating customer loyalty

In addition to the above, this highly practical course will also include a variety of case studies and video clips to reinforce collaborative learning. Participants will be encouraged to share their experiences and join in discussion!

Who should attend

This course is aimed at front line housing industry professionals who deal directly with cllents on a day to day basis.

Dates & Locations

When: 30 March 2017

Where: Housing Agency, Dublin


Members rate £100

Non member rate £110

At present we can only accept Sterling payment.

Terms and conditions

Please ensure you read our terms and conditions before booking.



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