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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Rent arrears prevention and management

now fully booked


Due to demand this course is fully booked.

Please contact us for further information on new date.

This session will explore the importance of a rent arrears strategy and examine good practice in effective arrears management. It will also provide examples of maximising income whilst sustaining tenancies.

Learning Outcomes/objectives

By the end of this session you will be able to:

Understand good practice in the prevention & management of rent arrears

Understand rent arrears strategies & procedures

Understand the issues and stages in effective and positive engagement with debtors

Who should attend

Any member of local authority of housing association staff involved in housing management, finance, providing advice & support to tenants and those responsible for collecting arrears

Trainer Info

Michael has worked in the social housing sector for more than thirty five years in the UK. He has extensive experience as a manager, director, consultant and trainer in all areas of housing management. He is particularly interested in staff training and development and is an accredited trainer and NVQ assessor who has written and delivered a range of courses on housing management, rent arrears recovery and management, repairs, maintenance and asset management, customer care, and other related subjects. He regularly worsk with the Boards of housing providers, delivering training and Board Member development sessions and facilitating Board away days.

Dates & Locations

Date: 16th November 2015

Location: the Housing Agency, 53 Mount Street Upper, Dublin 2

Time: 09:30 - 16:00

Lunch and refreshments will be provided


Standard Rate: €150 + VAT

Member Rate: €120 + VAT

10% discount will be given to organisations who have made multiple bookings

To book contact Tricia O'Keefe on Tricia.O' or +353 (0)1 656 4160, alternatively you can register via the book button on this page and we will subsequently contact you for payment

Terms and conditions

Please read our terms and conditions carefully before you book.



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