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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Voids management


The course explains the reasons and causes of voids. It will help attendees gain a deeper understanding of how to develop an effective strategy for tackling voids. The course focuses on the practical organisational issues such as developing policies and procedures and effective monitoring systems.


Ensure compliance with good practice guidance

Examine how to develop and deliver quality void management policies and practices

Learning Outcomes/objectives

By the end of this specialist course you will be able to:

Explain the nature and causes of voids

Understand the issues that are critical for developing effective policies and practices

Set quality performance management standards

Understand how void management is aligned to a diverse range of polices and practices

Who should attend

Policy officers, housing officers and maintenance officers involved in developing and implementing voids policy and/or practice

Trainer Info

Eileen McCallum started working in housing in 1979 and has wide experience both at the grassroots level and as a manager. She has worked as a trainer for the last twenty-one years, developing and delivering training throughout the UK. She has worked with all levels of staff, co-operatives, tenants and committee members on topics ranging from highly technical repairs issues to personal development and communication skills. She is appreciated for her lively, engaging and highly participative style.

Dates & Locations

Date: 5th November 2015

Location: The Housing Agency, 53 Mount Street Upper, Dublin 2

Time: 09:30 - 16:00

Lunch and refreshments will be provided


Standard Rate: €150 + VAT

Member Rate: €120 + VAT

10% discount will be given to organisations who have made multiple bookings

To book contact Tricia O'Keefe on Tricia.O' or +353 (0)1 656 4160, alternatively you can register via the book button on this page and we will subsequently contact you for payment

Terms and conditions

Please read our terms and conditions carefully before you book.



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