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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Resident scrutiny


Refresh your relationship with scrutiny in this increasingly complex and fast-moving environment. Many landlords are reviewing their engagement and scrutiny structures; working out how best they can work together with their residents going forward. The continued focus on resource management, performance, quality assurance, VFM, shifting mind-sets and increasing digitisation are but a few of the drivers for these reviews.

This course explores the changing face of scrutiny, the emerging skills needed on both sides of the fence and how you can present the best of what you do. We will draw on your experiences good and bad and look at different approaches.

Learning Outcomes/objectives

The course will cover:

  • Explore the changing housing environment and its impact on resident scrutiny and engagement
  • Building on existing strengths
  • Scrutiny in a digital world
  • Adding value and showcasing your scrutiny work

Who should attend

People who have a role in developing and managing scrutiny arrangements

Trainer Info

Barry Smith

Extra Info

Duration: 1 full day

CPD: 5 Hours

Dates & Locations

20 October 2017, Coventry


Member price £215 + VAT

Standard price £265 + VAT

Booking Info

Members: Click on Login to book and enter your username and password.

Non-members: Click on book and register your details.

If you experience any difficulties please call us on 02476 851700 or email us at

Payment: You can request that we invoice your employer or make payment via credit/debit card. Please note all invoices must be fully paid before the event takes place.

The delegate price includes a comprehensive delegate pack, handouts, all refreshments and lunch.

Terms and conditions

Please click here for our Terms and Conditions



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