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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 certificate in housing practice


This course will provide you with a greater knowledge and understanding of the key areas in delivering housing services. You will develop communication skills including report writing, team working and customer service skills. Candidates are required to successfully complete six written assessment assignments to gain the Certificate (alternatives to written assessments can be considered where a candidate has specific needs and assessment adjustment may be necessary).

Learning Outcomes/objectives

Topics covered –

• Delivery of affordable housing services

• Equality and diversity for housing

• Professional practice skills for housing

• Prevention and Management of Rent Arrears

• Occupancy, Tenure and Lettings

• Involving Housing Service Users

• Dealing with Anti-Social Behaviour

• Managing Neighbourhoods

Who should attend

This is the industry standard CIH qualification at Level 3 and is aimed at staff with front-line experience in housing requiring a qualification covering many of the key areas of housing in which front-line staff are involved. The qualification also provides an opportunity for candidates to further develop their knowledge and skills through completing a broad qualification, which also offers a degree of specialism.

Trainer Info

Alan Smith has been teaching in housing since 1992. He is self employed and has worked closely with the CIH delivering the Level 2 Certificates in Housing Practice and Housing Maintenance throughout Scotland. More recently he has also been involved in developing materials and delivering the Level 3 in Housing Practice to a number of groups throughout Scotland on behalf of CIH Scotland learning centre.

Dates & Locations

All training days will take place at the CIH Scotland office.

Day 1 - Tuesday May 2nd

Day 2 - Tuesday June 13th

Day 3 - Thursday June 29th

Day 4 - Tuesday August 15th

Day 5 - Tuesday September 19th

Day 6 - Tuesday October 24th

Day 7 - Wednesday November 15th

Day 8 - Thursday December 14th


Standard price = £1200


Booking Procedure

You can view our online booking procedure here.

Purchase Orders

Please note that if your organisation requires a purchase order number on the invoice, you MUST input this at the point of booking.

Terms and conditions

Please read our Terms & Conditions carefully before booking.



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