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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Cultural competency: Working with people from different backgrounds

Developed and delivered in partnership with the Scottish Refugee Council


This course looks at how culture affects all our lives, and how much culture influences and governs our beliefs, attitudes, behaviours and decision-making. It explores our own practice and attitudes to cultural difference, and examines different worldviews, so that participants can confidently work with people no matter where they come from. This course aims to build confidence, knowledge and skills to work effectively with people from different cultures.

Learning Outcomes/objectives

By the end of this course, you will be able to:

• Understand the difference between individual identity and shared culture

• Demystify how culture influences all our beliefs, attitudes, behaviours and decision-making

• Identify the key stages of cultural competence and how to foster it in individuals and organisations

• Understand that although a person comes from a particular social/ cultural/ ethnic/ religious background, it doesn’t mean that they subscribe to it

• Challenge gender discrimination around the expected roles of men and women, boys and girls

• Understand benefits of cultural competence in terms of better outcomes for the people you are working with

• Embed cultural competence in our own professional practice

Who should attend

This course is for anyone who works with people who come from a different cultural background and have concerns over potential misunderstandings.

Trainer Info

Jamie Stewart has 14 years experience working in housing, homelessness and welfare rights advice. Since 2013 Jamie has been the Housing Development Officer at Scottish Refugee Council as part of the Refugee Integration Service and whose role is to improve outcomes for refugees in Scotland through a range of services, policy and development work. He is a member of the New Scots: Integrating Refugees in Scotland Communities Core Group and its sub-group addressing the housing options of refugees. He is also a member of the Scottish Government’s Accommodating Refugees group which feeds into their Refugee Crisis Taskforce coordinating the resettlement of Syrian Refugees in Scotland.

Dates & Locations

9 November 2017, Edinburgh


Standard price - Full day - £260 + VAT

Member price - Full day - £235 + VAT

Contributing org. price - Full day - £210 + VAT

Booking Procedure

You can view our online booking procedure here.

Purchase Orders

Please note that if your organisation requires a purchase order number on the invoice, you MUST input this at the point of booking.

Terms and conditions

Please read our terms & conditions carefully before booking.



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