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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Estate Management


As part of the Scottish Social Housing Charter, social landlords have a commitment to see that “tenants and other customers live in well-maintained neighbourhoods where they feel safe.” So, could you currently say that about all of your neighbourhoods? The area surrounding housing has an immense impact on how people feel about living there. Whether it’s fly tipping, graffiti or overgrown gardens, rundown estates can lead to other problems such as difficult to let properties. This course covers the important issues of estate and neighbourhood management looking at the problems in managing estates and solutions and new methods to try to alleviate these problems.


• Identify different types of estates and the different problems they have

• Explain the regulatory background to estate management

• Give you the skills and knowledge to apply to improve your areas

Learning Outcomes/objectives

By the end of this course you will be able to:

• Understand the reasons why areas either improve or decline

• Explain the performance standards for estate management

• Identify key issues that cause deterioration in your estates

• Develop a work plan for inspection and improvement

• Investigate how to use tenant scrutiny to achieve improvement

Who should attend

Staff with responsibility for estate and neighbourhood management

Trainer Info

Eileen McCallum started working in housing in 1979 and has wide experience both at the grassroots level and as a manager. She has worked as a trainer for the last 21 years, developing and delivering training throughout the UK. She has worked with all levels of staff, co-operatives, tenants and committee members on topics ranging from highly technical repairs issues to personal development and communication skills. She is appreciated for her lively, engaging and highly participative style.

Dates & Locations

17 May 2018, Holiday Inn Theatreland, Glasgow


Standard training fee - £260 + VAT

CIH member rate - £235 + VAT

CIH contributing organisation rate - £210 + VAT

* includes lunch

Terms and conditions

Please read our terms & conditions carefully before booking.



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