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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Frontline Futures : Resilience at the Front Line


Frontline housing staff are under increasing pressure, welfare reform has meant a significantly changing role for many, the ability to face up to, and overcome, difficult or challenging situations depends in no small part on personal resilience levels.  This workshop has been designed to equip frontline housing staff to assess their own personal resilience and show them the skills and techniques that can help them work well in difficult and sometimes stressful situations.

Learning Outcomes/objectives

By the end of this workshop delegates will be able to:

  • Understand what personal resilience is and why it matters to exceptional performance
  • Understand the characteristics of particularly resilient people
  • Assess their personal resilience strengths and gain tips and techniques for building  their own resilience.
  • Understand how to keep their focus and drive in challenging situations
  • Develop their own personal strategies to ensure positive responses under pressure

Who should attend

Front line staff who want to improve their mental toughness or resilience and develop resilient attitudes that leads to excellent performance.

Trainer Info

Tutor-Dorothy Christie

Dorothy has over 30 years’ experience in the social housing sector both in an operational and learning and development roles.  She has developed and delivered a wide range of courses and workshops to leaders and front line teams. She has worked successfully with teams to bring about transformational change.  Dorothy’s style is engaging and participative.  Dorothy is a qualified coach and a NLP practitioner.

Dates & Locations

19 September 2014, 9:30 - 16:00, Edinburgh


CIH Contributing Org = £195

Non Contributing Org = £245

CIH Member = £220.50

Voluntary/Tenant Org = £122.50 (please contact us direct to book this rate, or call 0131 225 4544). Eligible for this rate; Housing Charity Volunteer or Voluntary/Tenant Organisation Representative (excluding RSL staff and board members).

Terms and conditions

Please read our CIH Scotland terms and conditions before you book.



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