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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Improving Tenancy Sustainment


Tenancies coming to a premature end and failing tenancies are costly for social landlords in terms of lost income, re-letting preparation and staff time, and usually, in personal terms, for tenants themselves. You will come away from this course with a full understanding of the contribution you and your organisation can make to reduce tenancy failure amongst your tenants.

Learning Outcomes/objectives

By the end of this course you will be able to:

• Understand what tenancy failure is, why tenancies fail, and which tenants are most vulnerable to tenancy failure

• Take practical/ strategic steps to reduce tenancy failure through better management of arrears, interactions with tenants, lettings, ASB and repairs.

• Implement practical steps to identify tenants in need of support.

• Identify agencies who can work with you, and additional activities your organisation can undertake to better support tenants.

Who should attend

Front-line managers and staff.

Trainer Info

Nick Hopkins is director of Nick Hopkins Consulting, specialising in supporting social landlords to develop their involvement in tackling poverty, financial exclusion and tenancy failure affecting their tenants. Nick is the author of a number of publications and best practice guides in these fields, as well as an experienced trainer and facilitator.

Dates & Locations

5 Sep 2018, CIH office, Edinburgh


Standard training fee - £260 + VAT

CIH member rate - £235 + VAT

CIH contributing organisation rate - £210 + VAT

Please note that this does not include lunch

Terms and conditions

Please read our terms & conditions carefully before booking.



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