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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Improving tenancy sustainment


7 September 2017

Description

Tenancies coming to a premature end and failing tenancies are costly for social landlords in terms of lost income, re-letting preparation and staff time, and usually, in personal terms, for tenants themselves. You will come away from this course with a full understanding of the contribution you and your organisation can make to reduce tenancy failure amongst your tenants.

Learning Outcomes/objectives

By the end of this course you will be able to:

  • Understand what tenancy failure is, why tenancies fail, and which tenants are most vulnerable to tenancy failure
  • Take practical/ strategic steps to reduce tenancy failure through better management of arrears, interactions with tenants, lettings, ASB and repairs.
  • Implement practical steps to identify tenants in need of support.
  • Identify agencies who can work with you, and additional activities your organisation can undertake to better support tenants.

Who should attend

Front-line managers and staff.

Trainer Info

Nick Hopkins

Nick Hopkins is director of Nick Hopkins Consulting, specialising in supporting social landlords to develop their involvement in tackling poverty, financial exclusion and tenancy failure affecting their tenants. Nick is the author of a number of publications and best practice guides in these fields, as well as an experienced trainer and facilitator.

Dates & Locations

Thursday 7 September 2017 at the CIH Scotland Office, 160 Dundee Street, Edinburgh from 09:30 - 16:00

Price

Standard price - Full day - £260 + VAT

Member price - Full day - £235 + VAT

Contributing org. price - Full day - £210 + VAT

Booking Procedure

You can view our online booking procedure here.

Purchase Orders

Please note that if your organisation requires a purchase order number on the invoice, you MUST input this at the point of booking.

Terms and conditions

Please read our terms & conditions carefully before booking.


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