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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Protecting vulnerable tenants from scams

Developed and delivered in partnership with Trading Standards Scotland


This half-day course provides an introduction of the work of Trading Standards Scotland (TSS), the national trading standards team for Scotland. The course covers the current three national priorities for the team doorstep crime, scams and illicit trade which the team coordinates on behalf of local authorities as well as illegal money lending which the team takes primacy for. The course outlines the definitions of these areas along with highlighting the potential warning signs that someone may have been a victim of these crimes. In addition, the course provides guidance on the various support mechanisms in place to mitigate these, including some of the recent innovative work that is ongoing.

Learning Outcomes/objectives

At the end of the session you will be able to:

  • Explain the definitions of doorstep crime, scams, illicit trade and illegal money lending;
  • Identify potential warning signals that a resident is a victim of doorstep crime, scams or illegal money lending;
  • Integrate the key prevention messages into everyday work and understand your role in the prevention of such;
  • Be aware of the current reporting mechanisms in place to raise any concerns.

Who should attend

Anyone who works with vulnerable members of the public and wishes to know how to support them with the major consumer issues.

Trainer Info

Laura Jamieson and John Pollock

Laura Jamieson is the Policy and Improvement Manager for Trading Standards Scotland. She has been with COSLA for 8 and a half years and has been working with trading standards for over the past 4 years. Leading on all prevention, campaign and media related activities for the team as well as being the policy interface at various COSLA Executive Groups, Laura was part of the team who won the UK Partnership Initiative of the Year award at the UK Public Service Communications Awards in July 2015 for the Good Neighbours Stop Rogue Traders campaign. Laura led on the work and coverage of this campaign across Scotland.

John Pollock is the Partnership and Support Officer for Trading Standards Scotland. He has been with COSLA for just over 2 years as part of the Trading Standards Scotland team. Prior to this John spent 6 years with the Scottish Illegal Money Lending Unit as both an Investigator and Financial Inclusion Officer. John has supported victims of illegal money lending assisting them in transitioning away from using illegal money lenders to more affordable forms of credit. John spent 9 years working in various local authority departments including Housing and Social Work.

Dates & Locations

Friday 31 March 2017 at COSLA, Glasgow from 09:30 - 13:30 - PLEASE NOTE CHANGE OF DATE


CIH Member - Free

Standard price £30 + VAT

Booking Procedure

You can view our online booking procedure here.

Purchase Orders

Please note that if your organisation requires a purchase order number on the invoice, you MUST input this at the point of booking.

Terms and conditions

Please read our terms and conditions carefully before completing your booking.



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