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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Repairs reporting skills


Handling reports of repairs is one of the core elements of any landlord’s duties. It is also one of the areas mot likely to cause customer complaints. It is therefore vital that staff are capable of taking a “Right 1st Time” approach in order to increase tenant satisfaction and control costs.

Learning Outcomes/objectives


• To explain the background to repairs.

• To give you knowledge regarding the Landlord’s legal obligations.

• To equip you with skills to get it “Right 1st Time”

Learning outcomes/objectives:

• Know what causes the need for repair?

• Understand why we do repairs?

• Explain the legal responsibilities for repairs

• Discover what questions we need to ask to get it right 1st time?

• Examine basics in construction and services and dampness and condensation

Who should attend

This course is aimed at staff who stay within the office and take repairs either over the phone or at reception. It is also a suitable introductory course for any member of staff who has never previously dealt with issues around repairs and requires a general understanding

Trainer Info

Eileen McCallum

Dates & Locations

1 June 2017, Edinburgh


Standard price - Full day - £260 + VAT

Member price - Full day - £235 + VAT

Contributing org. price - Full day - £210 + VAT

Booking Procedure

You can view our online booking procedure here.

Purchase Orders

Please note that if your organisation requires a purchase order number on the invoice, you MUST input this at the point of booking.

Terms and conditions

Please read our terms & conditions carefully before booking.



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