Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Supporting refugees and sustaining tenancies

Developed and delivered in partnership with the Scottish Refugee Council


This course aims to equip participants with the skills and knowledge to support refugees and help them to sustain their tenancies. This course will: outline the basis for having an integration-led approach to helping refugees; outline the refugee journey through homelessness, tenancy allocation, moving into a property and sustaining a tenancy; provide information on how to help people who are having difficulty integrating; introduce participants to relevant signposting organisations for further help and outline the common scenarios that present themselves when supporting refugees including:

• awareness of issues allocating tenancies;

• hate crime;

• support at the start of the tenancy;

• family reunion; and

• community care and support needs;

Learning Outcomes/objectives

By the end of this course, delegates will be able to:

• Appreciate the refugee journey through flight, asylum, homelessness and permanent accommodation and how this can impact on people’s ability to sustain a tenancy

• Understand what is meant by the term “integration” and the role of housing organisations in integrating refugees

• Learn key skills in supporting refugees

• Understand key issues relating to supporting refugees such as

1. Overcoming language barriers

2. advising refugees on their housing options

3. family reunion and

4. hate crime

• Understand how the importance of recognising resilience and vulnerability in the context of supporting refugees

• Learn about the role of other organisations in the integration of refugees and how housing organisations can link with others who can help

Who should attend

Anyone who is working with refugees and needs a better understanding of refugee rights, particularly housing officers and housing support workers working to help refugees get into and sustain housing.

Trainer Info

Jamie Stewart has 14 years experience working in housing, homelessness and welfare rights advice. Since 2013 Jamie has been the Housing Development Officer at Scottish Refugee Council as part of the Refugee Integration Service and whose role is to improve outcomes for refugees in Scotland through a range of services, policy and development work. He is a member of the New Scots: Integrating Refugees in Scotland Communities Core Group and its sub-group addressing the housing options of refugees. He is also a member of the Scottish Government’s Accommodating Refugees group which feeds into their Refugee Crisis Taskforce coordinating the resettlement of Syrian Refugees in Scotland.

Dates & Locations

26 September 2017, Edinburgh


Standard price - Full day - £260 + VAT

Member price - Full day - £235 + VAT

Contributing org. price - Full day - £210 + VAT

Booking Procedure

You can view our online booking procedure here.

Purchase Orders

Please note that if your organisation requires a purchase order number on the invoice, you MUST input this at the point of booking.

Terms and conditions

Please read our Terms & Conditions carefully before booking.



Join today

We’re here to help you make a difference. Join CIH today and discover your potential


Fire safety

All the latest info and fire safety resources for housing professionals


The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.