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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Voids management

26 October 2017


The course explains the reasons and causes of voids. It will help attendees gain a deeper understanding of how to develop an effective strategy for tackling voids. The course focuses on the practical organisational issues such as developing policies and procedures and effective monitoring systems.


• Ensure compliance with law and good practice guidance

• Assist your organisation to meet regulatory standards

• Examine how to develop and deliver quality void management policies and practices

Learning Outcomes/objectives

By the end of this specialist course you will be able to:

• Explain the nature and causes of voids

• Understand the issues that are critical for developing effective policies and practices

• Set quality performance management standards

• Understand how void management is aligned to a diverse range of polices and practices

Who should attend

Policy officers, housing officers and maintenance officers involved in developing and implementing voids policy and/or practice.

Trainer Info

Eileen McCallum

Eileen McCallum started working in housing in 1979 and has wide experience both at the grassroots level and as a manager. She has worked as a trainer for the last twenty-one years, developing and delivering training throughout the UK. She has worked with all levels of staff, co-operatives, tenants and committee members on topics ranging from highly technical repairs issues to personal development and communication skills. She is appreciated for her lively, engaging and highly participative style.


Dates & Locations

Thursday 26 October 2017 at the CIH Scotland Office, 160 Dundee Street, Edinburgh from 09:30 - 16:00


Standard price - Full day - £260 + VAT

Member price - Full day - £235 + VAT

Contributing org. price - Full day - £210 + VAT

Booking Procedure

You can view our online booking procedure here.

Purchase Orders

Please note that if your organisation requires a purchase order number on the invoice, you MUST input this at the point of booking.

Terms and conditions

Please read our terms & conditions carefully before booking.



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