Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Frontline futures: leading change and making a difference

21 June 2018

What is frontline futures?

The landmark CIH report Frontline futures: new era, changing role for housing officers was published in 2014. Building on research findings and its recommendations. This transformative programme is now entering it's 4th year with over 120 housing professionals benefiting from it's unique and powerful journey. 

How this programme will benefit you and your organisation

This radical programme will take practitioners and their managers through a transformative experience to increase staff resilience and autonomy, with the goal of improved outcomes for service users and business objectives.

Combining large group, small group and individual sessions this multi-tier learner approach aims to influence organisational culture and support the continuation of independent practice and learning alongside after the formal aught element of the programme.

Who is this programme for?

Aimed at improving frontline service delivery. Practitioners and managers with ‘can do’ attitude will benefit rom this unique programme. Managers will complete some modules separately to officers, and will occasionally undertake a facilitation role under the supervision of the trainers.

Dates & Locations

Start 21 June 2018, Cardiff

What does the programme cost and how long will it take?

£1199 per learners and it takes approximatly 24 weeks to complete

Terms and conditions

Terms and conditions



Join today

We’re here to help you make a difference. Join CIH today and discover your potential


Fire safety

All the latest info and fire safety resources for housing professionals


The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.