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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Introduction to Leasehold Management


This course will give you the knowledge and confidence to manage leasehold properties effectively.

What you'll learn

The course will enable attendees to:

  • Understand the importance of the lease
  • Recognise the different types of lease that you are likely to come across and the key variances between them ie Right to Buy/Right to Acquire, shared ownership, retirement leases
  • Understand the core terms in leases
  • Appreciate what management and administration fees can be charged
  • Understand the rights that leaseholds have in respect of service charges, major works and long term agreements
  • Manage service charge processes effectively
  • Learn how to help prevent service charge arrears and what to do to recover service charge arrears
  • Understand how to manage the Section 20 process for major works and long term agreements
  • Learn about the First Tier Tribunal (Property Chamber)
  • Hear about the plans to reform leasehold


Who should attend

This course is suitable for all staff involved in the management of leasehold properties and/or the recovery of service charges, including frontline leasehold management staff, team leaders, managers and income recovery staff

Trainer Info

Helen Muir

Dates & Locations

21 January 2020 London


Member price £150 + VAT

Standard price £250 + VAT

Booking info

Members: Click on login to book and enter your username and password.

Non-members: Click on book and register your details.

If you experience any difficulties please call us on 02476 851 789 or email us at

Payment: You can request that we invoice your employer or make payment via credit/debit card. Please note all invoices must be fully paid before the event takes place.

The delegate price includes a comprehensive delegate pack, handouts, all refreshments and lunch.

Terms and conditions

Please click here for the terms and conditions



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