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Rapido In-House Training

The Rapido approach from CIH
'Short, sharp, interesting training - packed with top tips' is how attendees describe the Rapido approach to learning. Three 90 minute sessions on varied topics delivered in one day and electronic support materials to use back at the workplace.

The approach is based on the latest research into effective learning and using it at work. It also recognises that time out of the office is precious and people must make best use of it.

'Better to exercise a few minutes each day than spend a day at a health farm once a year' - the Rapido approach is fast paced and fun on the day and is aimed at stimulating people to want to research and learn further during their normal day to day work.

Topics

Some 90 minute topic areas that CIH members have requested - if you don't see what you want just ask.

Choose up to three topics in one day:


Communication

  • Write it right - Letter and report writing top tips
  • Please call back - telephone skills for frontline staff
  • Presentation perfect - getting your point across well
  • Just a minute - taking and writing minutes and agendas

Thinking

  • What shall we do? - Creative problem solving at work
  • The strategic manager - an introduction to the tools

Teamworking

  • Managing meetings for results
  • Teamworking skills for all

Delivery of results

  • Project management for administrators
  • Project management - the essentials
  • Driving change - top tips

Personal effectiveness

  • Improving personal effectiveness
  • Stress management toolkit
  • All in a day - time and stress management for office and field staff
  • All change - making the most of change in your organisation

Business skills

  • Networking and developing profile - tips
  • Budgeting for beginners

Housing

  • Introduction to social housing
  • Read all about it - producing tenant newsletters
  • Breaking down the barriers - equality and diversity essentials
  • Effective housing interviewing

People management

  • Coaching and motivating your staff
  • Lets talk - appraisal top tips
  • You're hired - selection and recruitment survival kit
  • Top tips for managing attendance
  • Any questions? - Giving effective team briefings

Customer service

  • One to one - diversity and customer service skills for all
  • Handling difficult customers on the telephone
  • Dealing with complaints and saying no
  • Giving a positive first response

Learning & Career Development

  • Making the most of a mentor
  • Self development toolkit
  • Rapid reading skills

We can deliver these sessions in-house as little as £21 per person

Benefits of attending:



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