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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Training courses

Our training programme is designed to ensure housing professionals and organisations are equipped to overcome the challenges they face day-to-day. Delivered by expert trainers in a friendly, stimulating environment, our courses bring together formal training with day-to-day experience, including lots of references to work and the real-life problems and issues delegates face. Small groups mean delegates benefit from a high level of interaction with peers and trainers alike, and content informed by CIH's policy and practice expertise ensures they leave with a greater understanding of current housing issues.


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Addressing dampness and rot and their health implications 

14 September 2017, Edinburgh

Cultural competency: Working with people from different backgrounds 

9 November 2017, Edinburgh

Estate management 

6 December 2017, Glasgow

Estate management 

20 June 2017, Edinburgh

First tier tribunal part I: factoring made simple 

10 May 2017, Edinburgh

First tier tribunal part I: factoring made simple 

22 November 2017, Glasgow

First tier tribunal part II: understanding panel decisions on factoring 

10 May 2017, Edinburgh

First tier tribunal part II: understanding panel decisions on factoring 

22 November 2017, Glasgow

How to maximise rental income through universal credit and housing benefit 

7 June 2017, Edinburgh

How to plan strategically 

17 May 2017, Edinburgh

Improving tenancy sustainment 

12 December 2017, Glasgow

Improving tenancy sustainment 

7 September 2017, Edinburgh

Introduction to housing 

28 November 2017, Glasgow

Introduction to housing 

9 May 2017, Edinburgh

Managing challenging behaviour 

12 September 2017, Edinburgh

Managing challenging calls for contact centre staff 

1 November 2017, Edinburgh

Managing challenging calls for contact centre staff 

22 June 2017, Glasgow

Managing professional boundaries 

21 September 2017, Edinburgh

Mediation Skills 

23 May 2017, Edinburgh

Mental health in housing practice 

4 October 2017, Glasgow

Repairs reporting skills 

1 June 2017, Edinburgh

Repairs reporting skills 

23 November 2017, Glasgow

Safeguarding vulnerable adults 

5 September 2017, Glasgow

Supporting adults with mental capacity issues 

8 November 2017, Edinburgh

Supporting people to live well with dementia 

24 August 2017, Glasgow

Supporting refugees and sustaining tenancies 

17 May 2017, Glasgow

Supporting refugees and sustaining tenancies 

26 September 2017, Edinburgh

Tenant participation using a community development approach 

30 November 2017, Edinburgh

Tenant participation using a community development approach 

14 June 2017, Edinburgh

The housing rights of non-UK nationals 

12 October 2017 - Edinburgh

Understanding refugee rights 

29 August 2017, Glasgow

Universal credit: Key risks to rent collection, arrears control and debt recovery explained 

5 October 2017, Glasgow

Universal credit: key risks to rent collection, arrears control and debt recovery explained 

16 May 2017, Edinburgh

Voids management 

26 October 2017, Edinburgh

Voids management 

31 May 2017, Glasgow

Working alone in safety 

28 September 2017, Edinburgh

Working with interpreters 

13 September 2017 - Edinburgh

Working with interpreters 

18 May 2017, Glasgow

Working with separated childen 

13 December 2017 - Edinburgh

Working with separated children 

15 June 2017 - Glasgow

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Data protection in practice 

19 September 2017, Glasgow

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Housing law: anti-social behaviour 

16 November 2017, Edinburgh

Housing Law: Anti-social behaviour 

11 May 2017, Glasgow

Housing law: evictions 

25 May 2017, Glasgow

Housing Law: evictions 

25 October 2017, Edinburgh

Housing law: factoring and property management 

27 July2017, Edinburgh

Housing Law: Factoring and property management 

5 December 2017, Glasgow

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Management & leadership

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Qualifications, training and CPD from CIH housing academy - the home for housing knowledge and skills.

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