Frequently asked membership questions
Who should apply?

Aynone is welcome to join CIH membership, no matter where you are in your housing career. Our latest sector updates, advice on policy and practice and housing networks are a few of the member benefits that are designed to support you at every stage of your housing journey. Our mission is to support housing professionals to create a future in which everyone has a place to call home. we want you to support that mission.

How do I know what type of membership is right for me?

We have four grades of membership which reflect wherever you are in your career. Whether you're a student just starting in housing, a front-line professional looking to move into management, a chief executive or a senior leader wanting to demonstrate your commitment to professionalism and the industry, we have a membership grade to suit you.

  • Standard member grade - aimed at individuals who are interested in or working in housing but have not gained a CIH qualification. We often see individuals who are new to the industry, are students or have front line roles, apply for this grade.
  • Certified practitioner grade - aimed at individuals who have achieved a CIH qualification; level 3 or level 4. Or have completed other CIH recognised qualifications at the same level. We often see individuals who are housing officers, middle management or have established a career path and are studying a qualification, apply for this grade.
  • Chartered member grade - aimed at individuals who have achieved a CIH recognised qualification at Level 5 or above, or completed an experiential route accredited by CIH. We often see individuals who are senior managers, aspiring leaders and experienced professionals, apply for this grade.
  • Fellow grade - aimed at individuals who can demonstrate that they have made a significant contribution to the sector. You'll need to be a current chartered member to apply for this grade. We often see individuals who are senior leaders, aspiring leaders and experienced professionals, apply for this grade.

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How much does membership cost?

Membership fees are based on the grade of membership. However, your personal circumstances may have an impact on the cost of membership.

If you're a UK taxpayer and you pay your own membership fees, you may be entitled to claim tax relief on your subscription. By claiming tax relief, you are able to reduce the cost of your membership. For more information, visit the membership fees page.

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How do I join as a new member?

It'a quick and easy to apply, click apply online and complete the form. Your application is subject to approval and a member of the membership team will contact you once it has been reviewed. Please contact a member of the team on 024 7685 1700 to discuss your eligibility for the certified practitioner, chartered or fellow grade.

Apply online

How do I renew my membership?

If this is the first time you have tried to log in on CIH's new website, please follow the instructions in the video below. If you've already accessed your MyCIH account on this website but still having issues logging in, please contact us or call 024 7685 1700.

Please be aware you will need to set a new password for this new system, your previous password won't be recognised. Please use the same email address we hold for you, it will be the email address we send Housing Matters to.


Renewing your membership

Once you have successfully logged into your membership account on MyCIH, please take some time to review your membership and personal information on your profile page.

To access your renewal, navigate to the membership tab on the left-hand side of your MyCIH. On the membership details page, you will see a prompt to renew your membership. Click on the prompt and fill in the information as required. You will be able to pay for your membership via credit/debit card, invoice or Direct Debit. Please ensure you have your purchase order number to hand if your organisation requires it for invoice payments. To pay via Direct Debit, please ensure you have set up an active bank account on the bank account section under your membership tab on your MyCIH.

Please ensure you scroll to the bottom of the page on the payment screen. Bypassing the discount code field, to progress with your membership payment. 

Please contact our membership team if you are unable to see your renewal in your MyCIH area, have a membership related enquiry or would like to make changes to your membership such as a change of class.

Please do not make a new membership application if you wish to change your class.

How do I reinstate my membership?

To reinstate your membership, please select your applicable grade from the membership grades. Log into MyCIH and start a new membership application.  Your application is subject to approval and a member of the membership team will contact you once it has been reviewed. If you would like to discuss this with a member of the team please contact or call 024 7685 1700.

Can I apply for a reduced rate?

We offer different concessionary rates for members who provide support or have exceptional circumstances. These classes do not affect your membership grade but will reduce the cost of your subscription.

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What support do you provide members experiencing financial difficulty, or a change in personal circumstances?

We offer a career break class of membership for anyone not currently in paid employment.  The career break concessionary rate is £68. You can also spread the cost by setting up a direct debit.

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How do I upgrade my membership?

If you are studying a CIH qualification course:

On completion and "passing" of the CIH qualification, you will be contacted by the membership team about your new grade and how to retain your membership.

Not studying a CIH qualification?

View the different grades of membership and contact the membership team to discuss your upgrade opportunities. 

Can I apply for free student membership as part of my CIH qualification benefits?

If you are a current CIH member and would like to apply for one of our CIH qualifications which offer free student membership, contact the membership team and your membership class will be updated.

Please do not proceed with a student membership application through your MyCIH area. Upon completion of your CIH qualification, you will be advised on what grade/class of membership will be applicable. 

Where do I find my membership logo?

If you have recently joined the CIH, this can be found in your welcome email. Alternatively, contact membership services and a member of the team will able to assist you.

How do I access my Inside Housing subscription digitally?

To get Inside housing digitally from the Tuesday after joining, visit the Inside Housing subscription registration page.

Fill in your details under "create account" ensuring you use the same email address that is linked to your CIH account. Once you have filled and selected your preferred options, click register.

Once registered, your details will match up with your membership information. Please note depending on when you register your details, It might take a week before you start getting your Friday digital magazine in your inbox. If you have already registered in the past using the same email address, please log in and check your communication preferences. Also have a look at your spam emails to see if the email notifications have been delivered.

How do I stop my membership if I no longer want to be a CIH member?

Your membership is an annual subscription and it will continue until the end of the current subscription year. If you would like to stop your membership, you must inform us before the end of the current subscription year. We will then ensure that your membership stops automatically at the end of the current subscription year.

If you would like your membership to stop before the end of the current subscription year, please inform us and we will stop your membership. However, we will not be able to refund subscriptions to you or your employer. If you stop your membership with outstanding fees on your account, you may be required to pay those fees before re-joining in the future. It is expected that an employer will have an agreement in place with their employees which forms part of their terms of employment regarding payment of professional membership subscriptions.

For more information, please contact the membership services team or call 024 7685 1700.

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How do I make a complaint?

It is important to us that any feedback we receive is taken seriously as this helps us learn and make improvements to all of our services. We are committed to providing exceptional service, being accountable and transparent so we can build trust and respect with all of our members and customers. 

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Membership grades
Demonstrate your commitment to professionalism and the industry, find the right membership for you.
Membership framework
We have a responsibility to maintain professional standards in the housing industry and to ensure housing professionals are equipped to make effective decisions in challenging situations. The purpose of this policy is to set out CIH’s requirements for all grades of membership and outline the terms and conditions entered into as a CIH member.
Code of ethics & conduct
All members are required to adhere to the principles of the code of conduct. The code of conduct also provides information about complaints handling and the disciplinary process that will be followed if an allegation of misconduct is made against a member

Thinking of becoming a member? Apply online today or call 024 7685 1700