Everything you need to know about a career at CIH
Working for CIH and in the housing sector is more than just a job, it’s a vocation with social purpose. As a not-for-profit our mission is to support housing professionals to create a future in which everyone has a place to call home. We are the sector’s professional body, an independent voice for housing, and the home of professional standards.
Current vacancies
We add new vacancies here as soon as they are announced, click below to find out what roles we currently have on offer, or check back later for more. Don’t forget to read on below about what else CIH offers.
- Job title: Housing Academy senior administrator
- Band: 7
- Salary: £24,334 - £26,782
- Location: Hybrid - Home/Coventry office
- Closing date: 25 February 2026
As we continue to grow our outstanding product offer through delivery of qualifications and training, we’re looking for a confident and enthusiastic individual to join our Housing Academy team, supporting the business in delivering outstanding customer service across the organisation.
You will play a pivotal role within our Housing Academy team, supporting our customers to achieve the new Competence and Conduct Standard which provides a framework for professional growth and service excellence across the housing sector. Your expertise will be vital in enabling us to grow our delivery offer of qualifications and training to maintain our leadership position in housing education across the UK.
We’re looking for someone who’s dependable and can get the job done well while achieving non-movable deadlines. You’ll be the first point of contact for our learners, trainees and customers, whether that be via the telephone or email. You’ll assist with a range of enquiries regarding our qualification and training delivery offer. You will then support our learners on their journey to complete their qualification and achieve their goals.
A bit about us
We are a growing team of over 100 colleagues across the UK and Ireland, from the South West of England to the North East of Scotland, and almost everywhere in between!
We have four offices across the UK: in Coventry – our head office and collaborative working space – in Edinburgh, in Belfast, and in Cardiff – with colleagues working flexibly from home and a CIH office base. We also have hot desking space available for colleagues working in and around London.
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Working collaboratively across three directorates: finance, commercial and corporate services; membership and professional development, and policy, communication and external affairs - we are a diverse team with a vast range of skills and experience.
As an organisation we get together at least once a year at our all-colleague conference in Coventry. Plus, there’s always a chance to catch up with colleagues, at our range of member events throughout the year across the UK and Ireland, team days, directorate days and in person meetings. We embrace virtual meetings too and have a weekly all hands meeting to share our latest updates, virtual quizzes and everything in between! We truly are a connected UK wide organisation.
Working from a location that suits
We embrace hybrid working and encourage everyone in CIH to work from a location that suits them and our business needs.
No role is exclusively remote. Organisational cohesiveness is important to our overall performance; we value the benefits of coming together with colleagues to enable the cohesiveness of teams, departments, and collaborative working across CIH. This, and our operating model, means that there will be times when you are required to go to your local office, another CIH office, or another location such as a CIH event.
Your contracted office will usually be the CIH office that is the closest to where you live. CIH office locations can be found here.
You will also be asked to join your colleagues at our annual colleague conference, held in Coventry, to catch up business projects, hear from expert speakers, network and much more. These are a highlight in the colleague calendar with all colleagues expected to attend.
If you have any questions about our hybrid working policy or live more remotely, please contact us to ask how this would work in practice for the role you are applying for.
Get in touch
For more information on working at CIH speak to our friendly HR team who are more than happy to answer any questions you may have. Email HR@cih.org or click the email us button below.
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FAQs
Applying is easy! Simply click on the Find out more under the role you're interested in, and you'll be taken to our application platform. From there, click Apply to begin.
You'll be asked to upload your CV and a covering letter telling us a bit about yourself and why you feel you'd be a great fit for the role. There may also be a few short questions to answer, along with a brief equality and diversity form to complete.
This can vary depending on the role. Most adverts include a closing date, as well as details of when interviews are expected to take place. Some roles will have a two-stage interview process.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
The advert always includes the contact details of the hiring manager—feel free to reach out with any specific questions. For general inquiries, you can also contact us at hr@cih.org. We're here to help and look forward to hearing from you!
Our job adverts will usually include a closing date for applications, and we aim to hold interviews shortly afterwards—giving you as much notice as possible.
If your application is unsuccessful, you’ll be notified by email.
You should receive an automatic email or notification confirming that your application has been submitted. If you don’t receive one, or if you’re unsure about anything, please feel free to reach out to us at hr@cih.org and we’ll be happy to confirm for you.
Due to the high volume of applications we typically receive, we can’t automatically provide individual feedback. However, if you'd like feedback on your application, please email us — we’ll be happy to provide it where possible.
We’re committed to making our recruitment process as accessible and inclusive as possible by identifying and removing any potential barriers.
If you require any reasonable adjustments at any stage, please feel free to email hr@cih.org or mention it in your application. We’ll then be in touch to discuss how we can best support you.
