At the heart of being a housing professional is serving people, meeting their needs. And to do that we as housing professionals and members of CIH need to understand the people and communities we serve.
Everyone who lives in our communities is an individual, with individual needs, desires and dreams – and also individual life experiences. These experiences will be informed by the culture in which we grew up; our gender, age, religion and sexuality; and how the limitations of our bodies – mental and physical – impact on the way we live our lives.