CIH Futures - The team

Chair of CIH Futures, board member and service manager for sustainability and climate change at Connect Housing

"I am passionate about driving a rapid a transition towards a sustainable future which allows people to be happy, healthy and thrive alongside their environment and community. I want our colleagues, residents and customers to be empowered to contribute to decision making and ultimately help to deliver solutions which are focused on justice and inclusivity. We are values driven at Futures and want young people to be instrumental in shaping the housing sector. As younger people will be most affected by climate issues, I feel it's important to link with our other areas of focus with the board."

Vice chair of CIH Futures and board member and housing options broker at Housing Options Scotland

"My passion for the housing sector is in being able to help others understand and navigate the housing system. I enjoy speaking with the customer to find out how I can provide the most tailored service possible, to empower them to make decisions about their housing future and better understand their housing options. The housing sector is very varied, so I am both eager, to ensure that I learn from the experience of colleagues to deliver the highest possible standard of service and keen that I take the opportunity to promote a career in the housing sector which I find to be very rewarding."

Business support manager at the Northern Ireland Housing Executive (NIHE)

"I love the fact there is so much variety in this sector and no two days are the same! However, the main thing I love is the ability to make a difference."

"Hi, I'm Joe, I work at Valleys to Coast in governance and compliance, making sure we're safe legally and managing all things data. I'm also a trainee board member with Taff Housing in Cardiff. Big passions are getting younger people in boardrooms, and cooking!"

LinkedIn

Tenant engagement officer, Cairn Housing Association

"I am the current tenant engagement officer for Cairn Housing Association, having joined the organisation in December 2025. My previous organisations include Clackmannanshire Council, Falkirk Council and Yoker Housing Association. 

I have worked in the sector for the last 5 years and have had various roles including a trainee housing officer, housing strategy graduate and tenant participation officer. 

I believe in CIH's values and goals and hope that, in my role as chair of CIH Scotland Futures group, I can further highlight the good work the organisation does. 

Outside my professional life, I live in Stirling and enjoy playing tennis, badminton and music."

"I am a project manager at GreenSquareAccord, working to deliver affordable new housing across the West Midlands. Like many others, I stumbled into the housing sector five years ago from when I left university by becoming a project administrator, eventually progressing into a project manager in the development team.

My favourite thing about working in the housing sector is the difference we can make to people's lives, by providing affordable homes, with support from many amazing people in the industry that ensure that this happens. 

Being a CIH futures board member is an incredible honour, where I will be able to help shape and encourage young people to choose the housing sector as a profession and help raise awareness of the incredible work that is completed."

Assistant director of operations (London), Riverside 

Mica is a housing professional with more than a decade of experience improving services and supporting diverse communities. Starting her career as a property manager, she continues to use those frontline insights to guide practical, resident focused decisions.

In her role as assistant director of operations at Riverside, Mica brings strong expertise in housing and leasehold management, estate services, contract management and stakeholder engagement. She takes a holistic, collaborative approach, ensuring teams work together to meet the needs of residents and deliver high quality services.

Outside of work, Mica enjoys travelling, shopping, and spending quality time with family and friends.

Head of service and partnerships, Cornerstone Partnership

Jack is a senior housing professional currently working as a head of service and partnerships, where he leads strategic collaboration across the private and public sectors to unlock new opportunities in housing. His work focuses on temporary accommodation, healthcare integration, and supported housing — creating models where sectors can co-exist effectively for the benefit of customers. Jack is driven by the belief that sustainable housing solutions require partnership, innovation, and a willingness to challenge traditional silos.

With a strong background in community safety and anti-social behaviour case management, Jack has built his career from frontline service delivery through to strategic leadership. This breadth of experience gives him a practical understanding of how policy decisions translate into real-world impact for tenants and communities.

Alongside his professional role, Jack is an active member of CIH Futures. For him, CIH Futures represents more than development — it is about ensuring young housing professionals have a genuine voice at board and executive level. He believes that strategic decisions about the future of housing must include those who are delivering services on the ground and who reflect the next generation of leaders. Without that representation, organisations risk designing services that fail to resonate with emerging and younger tenants.

By championing leadership pathways for young professionals, Jack advocates for governance that is diverse in age, experience, and perspective. He believes that when boards and executive teams include younger voices, organisations are better positioned to innovate, adapt, and shape services that meet the evolving needs of communities — future-proofing housing for the next generation. 

Marketing and communications officer, The Regenda Group

Working in housing is so much more than it says on the tin – and I think more people should know about it. As a marketing and communications officer, I love working to support and empower our customers, making sure we're working on and talking about things that our customers really care about. 

My favourite bit about working in housing is using what our customers say to support strong communities, creating places where people feel part of and proud to live.

Being part of the Futures Board is an opportunity to shout about all the ways working in the housing sector can make a real difference to people and places. I’m excited to be part of making that happen. 

Area housing manager at Gloucester City Homes

I have worked in housing since leaving education and throughout my career I have seen first-hand the difference that safe, secure and well-managed homes make to people’s lives. Delivering quality services and quality homes is something I am passionate about, because housing provides the foundation from which individuals and families can thrive.

I am particularly motivated by the role housing plays in shaping opportunities for young people — both those growing up in our communities and those considering housing as a career path. Through CIH Futures, I am excited to champion high standards in service delivery while also supporting the development of the next generation of housing professionals, ensuring they have the opportunities, guidance and encouragement to succeed in this rewarding sector."

Communications manager at Trident Group

"I am proud to be involved in the housing sector - it's incredible to work for a sector that makes such a difference to so many people's lives. It's a radical idea that everyone deserves a decent and safe home and there are so many passionate people making it happen. I'm looking forward to bringing my experience in communications to help connect and collaborate with young people who are shaping the future of housing."

Homeownership manager at Hastoe Housing

"I never had a clear roadmap for my career after university, but like many, I found myself stepping into the world of housing nine years ago—and I haven’t looked back since.

Throughout my journey, I’ve had the privilege of working across both Social Housing and the Private Sector. While I’ve often been called a “jack of all trades,” my true passions lie in Service Charges, Finance, and Customer Service.

Being part of the CIH Futures family is an honour, and I’m deeply committed to making a meaningful impact. My goal is to enhance the customer journey, ensuring every experience is a positive one while helping to shape the future of housing for generations to come."

Quality assurance and standards officer at Brent Council

"Housing is a fundamental pillar in our society so a long-term vision is crucial – a long term vision for the homes we have and the ones we are building, a long term vision for regulatory compliance and best practice in our service delivery, and a long term vision to invest in and retain skills and talent in our workforce. CIH Futures is there to ensure younger voices are championed as part of these conversations."

Sustainability strategy manager at Stonewater

"Housing is a sector with so much space to find your passion. I’ve been lucky enough to find two; firstly looking after our environment through the homes we provide and the support we give to people who live in those homes. Secondly, ensuring housing is an inclusive space for colleagues and customers with diversity of thought and backgrounds. Working with CIH Futures I am excited to develop improvements in both of these areas and help other young people find their purpose through a career in housing."

"Hi, I'm Joe, I work at Valleys to Coast in governance and compliance, making sure we're safe legally and managing all things data. I'm also a trainee board member with Taff Housing in Cardiff. Big passions are getting younger people in boardrooms, and cooking!"

LinkedIn

"In a sector committed to making a positive impact to our residents and communities, there is so much space to make a lasting difference. From a background working with vulnerable groups, and my two years’ experience in housing, I truly believe the provision of safe, secure, and sustainable homes shouldn't be an aspirational promise, it should be a standard – and that cannot be done without first understanding our residents.

I’m excited to be a part of Futures, a group that empowers younger housing professionals to contribute and influence decision making. I think it’s so important to take the opportunities to learn from other housing professionals and think innovatively to be the difference we want to see."

LinkedIn

"I come from a social housing background therefore the opportunity to be on the board was important to me, I’ve worked for Adra Tai for three years and work day-to-day seeing the effect housing policies have on the sector, from tenant perspective to the association staff perspective. I believe everyone has the right to a secure, warm, and affordable home. I’m particularly passionate about the homelessness side with the housing crisis coming from Gwynedd where there is a second homes crisis and low stock of single bed lets to tackle homelessness. I’m looking forward to working with the team and sharing ideas on past and upcoming policies."

"As a business improvement and performance partner at Cartrefi Conwy, I have developed a strong passion for the housing sector. My commitment to addressing complex housing issues and finding innovative solutions inspired me to join Housing Futures Cymru. I am excited for the opportunity to collaborate with other young housing professionals and engage with the Welsh government to influence policy and drive positive change."

LinkedIn

"I’m currently a Housing Support Officer at North Wales Housing, working in mental health schemes within supported housing. With a background in education, psychology, and debt advice, I’m equipped and motivated to support vulnerable people in all kinds of circumstances to make meaningful changes in their lives.

I’m particularly passionate about promoting evidence-based practice - drawing on the latest research and lived experience to inform better support. My passion for being part of positive change now also extends to the Housing Futures Cymru panel, where I hope to contribute this perspective in future conversations about housing and homelessness.

Outside of work, I love a strong cup of coffee and a good problem to solve - especially if it’s a DIY task or a climbing project. I tend to bring empathy, humour, and far too many ideas into everything I do."

Net Zero engagement officer, TPAS Cymru

"I care deeply about the difference good quality homes make to people’s everyday lives. My role at TPAS Cymru focuses on Net Zero and energy efficiency in Wales, where I work across the Welsh Government, tenants and landlords to help shape fair and practical approaches to decarbonisation.

I’m particularly interested in making sure lived experience and tenant voice shape conversations, rather than being an afterthought. Being part of CIH Futures Cymru matters to me because it creates space to learn from others and contribute to more people-centred conversations about sustainability in housing. Alongside my role, I’m a board member at Community Energy Wales."

"I am a committed housing officer with five years of experience working at the heart of communities. Often managing complex cases involving domestic abuse, mental health crises and homelessness; areas where a compassionate, person-centred approach can make a real difference. I hold a CIH Level 5 qualification in Housing Practice and was honoured to receive the CIH young achiever of the year award in 2024. I am passionate about delivering meaningful housing management to allow everyone in our society the opportunity to secure and maintain a safe place to call their home."

LinkedIn

"I’m a specialist contractor based in South Wales, working mainly on adapting existing homes to create more habitable space. I came into construction from a technical background, and I’m interested in how small-scale, practical interventions can support wider housing goals. I joined Housing Futures Cymru to bring a delivery-focused perspective and help bridge the gap between policy and what works in practice."

"I am new to the housing sector but deeply passionate about making a meaningful difference to people's everyday lives. In my current role as a housing adviser, I advocate for vulnerable individuals facing a range of challenges including homelessness, eviction and unresolved disrepair. I believe that everyone deserves the right to adequate housing, and I am committed to upholding this principle in my work with Housing Futures."

LinkedIn

"The housing sector is dynamic and impactful, and as a comms and PR professional, I have the privilege of telling the stories of the people and communities at the heart of it.

I want to help shape the future of housing in Wales by advocating for people and shaping housing policies that recapture the sense of community, end homelessness, and reflect social justice.

I’m delighted to have joined the Housing Futures panel to collaborate with colleagues across the sector to shape ideas and share policy insights that can drive change."

LinkedIn

Business support manager at the Northern Ireland Housing Executive (NIHE)

"I love the fact there is so much variety in this sector and no two days are the same! However, the main thing I love is the ability to make a difference."

Apprentice at NB Housing

"Helping tenants with difficult situations such as financial issues, disputes with neighbours and offering support services through knowledge I have obtained whilst working in housing, which allows them to be able to help themselves and gives me the motivation to continue gaining a wider grasp on housing as a whole."

Housing officer at Clanmil Housing 

“I started by career in housing in 2021 as a scheme coordinator with Radius Housing. In 2023 I started my role as a housing officer with Clanmil Housing. The opportunities for training and development in the housing sector is exceptional. I love being out and about and meeting our tenants. I’m lucky that I get the opportunity to provide homes for people to live well. Our values also guide us at Clanmil Housing: Leave a positive experience, Believe in better and Achieve together”. 

Senior officer, Belfast Regional Office at NIHE

“I grew up in social housing so working in social housing is personal to me. I see the difference I make in the work I do. My personal experience of social housing has made me passionate about the sector and this makes my career very rewarding. I love that I am always learning and can see the positive impact I make. I enjoy being an advocate for our tenants and promoting fairness. There is so much versatility with a housing career and that appeals to me.”

Housing services graduate at Northern Ireland Housing Executive (NIHE) 

"I joined CIH Futures Northern Ireland because of my passion for working in the social housing sector, where every day brings new challenges and opportunities. The role is fast-paced and highly rewarding, and no two days are ever the same. This dynamic environment allows me to grow both personally and professionally, and I’m excited to be part of a sector that is constantly evolving and making a meaningful impact on people’s lives."

Housing solutions temporary accommodation team, NIHE

"I work within housing solutions as part of the temporary accommodation team, supporting individuals and families experiencing homelessness and complex housing need. Through my work in social housing, I have developed a strong passion for improving outcomes for vulnerable households and contributing to more compassionate, effective housing services. I joined CIH Futures NI to connect with others across the sector, continue learning, and play a part in shaping the future of housing."

Housing advisor, NIHE

"Working on the front lines as a housing adviser, I’ve seen first-hand the difference that access to social housing can have on a family, providing shelter to some of the most vulnerable people in society and helping them to flourish with support. I am passionate about social justice and ensuring that families have access to social safety nets in their time of need. 

I am constantly striving to improve myself, taking advantage of the abundance of learning and development opportunities available within the sector and promoting these opportunities from within, as part of the CIH Futures team.” 

Housing apprentice at Apex Housing Association

“A blend of ever-changing duties has taught me the perfect approach to housing, that it’s not only about building houses, but about building relationships with communities and our tenants. I truly enjoy my role as an apprentice in the housing sector, as I can learn and discover fresh perspectives every day, all while making a difference in both our tenants’ lives and communities.”

Housing officer, Radius Housing

"My background in human rights is a big reason why social housing is so important to me. I’ve always believed that housing isn’t just a service, it’s a fundamental right and the foundation for dignity, stability and opportunity.

Working in social housing allows me to put those values into practice every day. It’s about fairness, equality and making sure people have access to safe, secure homes regardless of their circumstances. Being able to combine that human rights perspective with practical action in my role at Radius is what makes the work meaningful to me.”

CIH Northern Ireland Futures, write to the Ministers of the NI Executive to raise concerns on the budget cuts to the Social Housing Development Plan.

We believe that increasing the supply of high-quality, affordable housing is imperative to efforts in this society to prevent and reduce homelessness.

Put succinctly, society will not be able to reduce homelessness without an adequate supply of housing.

As a group, we believe budget cuts to the housing sector will have a significant impact on young professionals working within it, creating a challenging future.

With fewer resources, this increases the risk of burnout to existing staff levels, leading to high turnover and further straining the sector.

Download the letter

Estate manager at Iveagh Trust

"My role allows me to have a direct impact on people’s lives by ensuring property and estates run smoothly and efficiently. I enjoy the diversity of challenges that come with the job, as these tasks keep me engaged and constantly learning. My favourite part is knowing that my efforts contribute to a safe, comfortable and enjoyable living environment, and seeing residents thrive as a result is truly fulfilling."

Board member and head of communication & policy at Clúid

I’ve worked in a range of sectors during my career – from fruit retail and tea and coffee wholesale to music publication and luxury clothing. Three years ago, the opportunity to join Clúid arose, and I embarked on a new chapter in housing and haven’t looked back. A central tenet at both Clúid and CIH Futures is the importance of putting residents at the centre of decisions being made about their lives. I’m energised by the possibilities open to the sector and feel privileged to play a small part in shaping a better future.

I have worked in the housing sector for 10 years across a number of different areas. I am passionate about providing quality homes and helping to build sustainable communities. I believe that raising awareness and promoting housing as a career to the next generation is a pivotal long term step in helping to solve the housing crisis.

Tenant engagement officer, Cairn Housing Association

"I am the current tenant engagement officer for Cairn Housing Association, having joined the organisation in December 2025. My previous organisations include Clackmannanshire Council, Falkirk Council and Yoker Housing Association. 

I have worked in the sector for the last 5 years and have had various roles including a trainee housing officer, housing strategy graduate and tenant participation officer. 

I believe in CIH's values and goals and hope that, in my role as chair of CIH Scotland Futures group, I can further highlight the good work the organisation does. 

Outside my professional life, I live in Stirling and enjoy playing tennis, badminton and music."

Customer experience officer, Kingdom Housing Association

"As a customer experience officer, I work to ensure tenant voices are heard through meaningful engagement, participation, and feedback. I am also responsible for complaints monitoring and customer satisfaction. All of this comes together to support the aim of my team, which is listening to the customer voice. Joining CIH Futures offers an exciting opportunity to grow professionally while helping to deliver the best possible support for tenants through networking opportunities and learning from others."

Policy officer, Clackmannanshire Council

"As a Policy Officer in the social housing sector, I’m driven by a genuine desire to spark positive change. I like to think of my role as balancing the big-picture vision with the tiny-but-important details, navigating both with equal enthusiasm.

I’m a big believer in continuous improvement and reflective practice. Whether it’s digging into research, shaping policies that actually make a difference, or simply doing my own small part, my aim is always the same – to leave a positive, lasting impact on our current and future tenants.

Through my work and as part of CIH Futures Scotland, I hope to help shape a social rented sector that continues to evolve, improve, and support communities for years to come."

Info coming soon

Project officer, Glasgow City Council

"I’m a project officer at Glasgow City Council, working in housing led regeneration. Our programme spans eight areas of the city, and working at this scale has shown me just how significant the impact of regeneration can be. I’m particularly interested in how long term regeneration can support better housing outcomes, reduce inequalities, and contribute to a fairer, more climate conscious future for Scotland. Since moving here from Ireland in 2022, I’ve developed a strong interest in how the Scottish housing system works and the approach it takes to housing provision. As a young housing professional, I’m also passionate about encouraging others into the sector, especially voices that bring fresh perspectives and new energy to complex challenges."

Technical officer, West of Scotland HA

"My name is Craig and I am a technical officer for West of Scotland Housing Association, working to ensure tenants' homes are safe, compliant and well maintained. My role involves inspecting properties, diagnosing defects and overseeing repairs, with a strong focus on clear communication and practical solutions. I'm passionate about putting tenants at the centre of technical-decision making and improving the quality and sustainability of social housing."

Admin officer, Prospect Community Housing

"With six years of experience in the Social Housing sector, I am committed to supporting individuals and communities through high quality, compassionate services. I thrive in environments that are fast paced and varied. I value the continuous learning and development the sector provides me. Housing has offered me diverse opportunities to grow, adapt, and make meaningful impacts. I am driven by the knowledge that the work we do can transform lives, and this is what motivates me to build a long term career in the sector. Enthusiastic and purpose driven, I am focused on contributing to safe, supportive, and sustainable homes for those who need them most’. "

Business improvement officer, Almond Housing Association

"I’ve worked in Housing since 2017, having never known what I wanted to do, and it led me to discover a passion for something so fundamental to our communities. As a business improvement officer, I focus on streamlining processes, embracing new technologies, and supporting positive change that improves both tenant experience and organisational performance. I’m driven by practical solutions, innovation, and making a tangible difference in people’s lives.”

Business and administration apprentice, Forth Housing Association

"I have been working in the housing sector for just under three years and have held a variety of customer-focused and administrative roles throughout my career. I am passionate about working in housing and take great pride in not only helping to provide affordable homes, but also in supporting the development of strong communities among our tenants and the wider neighbourhood. I am enthusiastic about contributing to the future of the housing sector and continuing to grow within it."

Housing officer at Castlehill Housing Association

"I work as a housing officer and have experience across housing management and estates services. I have also worked within contractor-led housing improvement and voids programmes, which has given me a broad understanding of housing delivery from both client and contractor perspectives. I am passionate about tenancy sustainability and preventing homelessness."

Governance business partner, Kingdom Housing Association

"I'm Stasha, I work for Kingdom Housing Association as a governance business partner. I love data protection and governance! I enjoy being in a role where I get to see how the whole organisation works and see the impact it has on our community. I’m excited to be working with CIH Futures and being a part of the opportunities ahead."

Governance officer, Grampian Housing Association 

"I am a governance officer with a strong commitment to promoting transparency, accountability and effective decision-making across the housing sector. I specialise in supporting the Grampian Group’s three Boards and ensures that organisational policies and practices remain robust, compliant and aligned with strategic goals. 

I began her journey at Grampian in August 2022, joining as an executive assistant where I quickly became known for my organisation, initiative, and ability to connect people and processes. I have a strong interest in governance and continuous improvement and this led me to complete the Leadership in Board Governance qualification and since then progressed into the governance officer role in 2025. Since then, I have continued my success at Grampian and have gone on to undertake the data protection officer role complementing my day to day role. 

Now part of CIH Futures Scotland, I enjoy being part of a community of young professionals who care about the future of housing. I am keen to connect with others, share ideas and contribute to work that helps the sector grow in a positive and inclusive direction.

I am motivated by kindness, collaboration, and the belief that good governance helps organisations and the people within them, thrive."