Our work is driven by a passionate belief that our contribution as housing professionals is vital to making communities great places to live and work. Our unique position as the voice of the sector gives the people that work for us great opportunities to shape the future of housing. We’re looking for the best of the best to join us.
- Job title: External quality assurer
- Location: Home-based with occasional travel
- Closing date: 30 November 2025
This is a key role in the Chartered Institute of Housing's Awarding Organisation and a great opportunity for you to use your housing experience and knowledge to assess. A recognised Housing, or Housing-related qualification is essential along with an assessor’s qualification.
The successful applicant will be responsible for remote assessing against predetermined criteria to ascertain a final grade.
The commitment will vary, dependent upon the number of assessments allocated and will require attendance at a minimum of one training event per year. This is a home-based role which may require occasional travel.
Assessors work on a self-employed/freelance basis. Roles at CIH in this capacity do not constitute partnerships or contracts of employment.
To apply or for more information including job description, email: quality.assurance@cih.org.
- Closing date: 9 January 2026
CIH is currently recruiting to fill vacancies on its CIH Cymru advisory board. Please read through our recruitment pack to find out more about how you could play a key role in the Welsh housing sector.
To find out more, please email: matthew.dicks@cih.org.
- Job title: Welsh Housing Quarterly editor
- Location: Welsh based is desirable
- Closing date: 9 January 2026
The WHQ editor is not employed by WHQ and the person appointed will be responsible for their own tax and financial affairs. There will be a contract for services to CIH Cymru. The annual payment (inclusive of all expenses and VAT) is £16k for the production of the four issues of the magazine and management of the website.
WHQ has had only three editors throughout its history, Angela Evans, Tamsin Stirling, and currently Jules Birch. Jules will be stepping down in April 2026 year after issue 141 is published, and the Welsh Housing Quarterly Advisory Board is now seeking a new editor. Ideally the person appointed will be able to shadow Jules in the production of issues 141 before taking up the position. The person appointed will be responsible for all aspects of the preparation and production of the magazine, as set out in the attached role description, including the management of the website.
This is an exciting time to take over the editorial role as Wales, WHQ has moved to a fully digital approach with an online magazine. But there will be opportunities for the new editor to further develop the website offering to augment the online magazine, and WHQ is currently seeking additional funding to take that forward.
- Job title: Partnership manager
- Band: 3
- Salary: £34,608 - £42,430 (plus potential commission)
- Location: Hybrid – Home / CIH office
- Closing date: 19 January 2026
We are looking for someone who combines strong relationship building skills with a consultative approach to sales to join our business development team as a partnership manager. You’ll be an effective communicator who can identify and create new opportunities while nurturing and maximising existing partnerships.
This role is about understanding client needs deeply and offering solutions that genuinely add value, its never a hard sell approach. You’ll build networks and develop relationships that grow our income and strengthen our impact, all while delivering exceptional customer service.
If you thrive in collaborative environments, think strategically, and enjoy turning insight into action, we’d love to hear from you.
- Job title: Customer success team leader
- Band: 5
- Salary: £34,608 - £36,555
- Location: Hybrid – Home / CIH office
- Closing date: 26 January 2026
We’re looking for an inspiring Customer success team leader to guide and develop our customer success advisors, ensuring every CIH member and customer receives a first‑class experience.
In this pivotal role, you’ll lead a high‑performing team that delivers proactive, responsive and insightful support across all communication channels. As a key part of our business development function, you’ll champion CIH membership, products and services, driving member conversions and contributing to commercial growth across the organisation. Your leadership will help shape a culture of excellence, continuous improvement and customer‑centric thinking.
- Job title: Customer success advisor
- Band: 6
- Salary: £29,201 - £30,283
- Location: Hybrid – Home / CIH office
- Closing date: 26 January 2026
Join us as a Customer success advisor and play a key role in shaping the way our members and customers engage with CIH. You’ll be the first point of contact across phone, email and webchat, delivering a first‑class service and acting as a true ambassador for our brand.
Every interaction is an opportunity to build relationships, promote the value of CIH membership, and guide customers towards the products, services and training that support their professional growth. With a focus on first‑time resolution, you’ll work confidently and proactively to achieve outstanding outcomes and high levels of satisfaction.
If you’re passionate about helping people progress in their careers, thrive in a fast‑paced environment, and enjoy delivering exceptional customer experiences, we’d love to hear from you.
Benefits that make a real difference
We want you to enjoy working at CIH, so it’s really important to us that we offer benefits that you value. Take a look below at some of the things you can take advantage of when you join us:*
- 25 days holiday, plus eight bank holidays as standard (pro-rated for part-time colleagues) plus, gifted days off over Christmas and New Year
- Flexible working to accommodate your work and personal commitments – we value outcomes and recognise that everyone has a unique working style
- Holiday purchase scheme.
- Access to our employee assistance programme for life’s challenges
- Policies to support you with big life changes or difficult times, such as the menopause and caring responsibilities
- Enhanced maternity and paternity packages
- Private health care with the option to purchase for family members
- Generous sick pay allowance
- Financial support for eye test and help with the cost of glasses
- Cycle to work scheme.
- Access to CIH benefits, including our employee discount portal, Let’s Connect – tech scheme, and gym membership discounts
- Income protection scheme in case of extended period of illness
- Death in service benefit equivalent to three times your salary
- Helping you save for the future by contributing to a defined contribution pension scheme
- Access to Stream – a financial wellbeing platform to help you manage your wages.
- Full CIH membership – access all our member-exclusive content to build your housing knowledge
- A commitment to your professional development
- A flexible office space encouraging collaborative working.
We embrace hybrid working and encourage everyone in CIH to work from a location that suits them and our business needs.
No role is exclusively remote. Organisational cohesiveness is important to our overall performance; we value the benefits of coming together with colleagues to enable the cohesiveness of teams, departments, and collaborative working across CIH. This, and our operating model, means that there will be times when you are required to go to your local office, another CIH office, or another location such as a CIH event.
Your contracted office will usually be the CIH office that is the closest to where you live. CIH office locations can be found here – Contact details | Chartered Institute of Housing (CIH)
If you have any questions about our hybrid working policy or live more remotely, please contact us to ask how this would work in practice for the role you are applying for.
*Subject to availability in Republic of Ireland
