20 Jul 2022
Five effective anti-social behaviour case management principles
In this short vlog for anti-social behaviour week 2022 Chris Grose talks about the essential case management principles needed to effectively tackle anti-social behaviour.
Chris highlights the importance of:
- Opening cases quickly and effectively, making sure people are able to report cases quickly in a way that is easy and accessible to the community
- Prioritising risk and the role questioning plays in prioritising risk
- Early intervention and the role of the housing professional in understanding the cause of anti-social behaviour
- Harm-centred approaches, the outcomes of the problems and the impact
- Legal tools and powers
- The importance of closing cases and asking for feedback.
Created by Chris Grose
Chris Grose Training and Consultancy provide specialist support to a variety of organisations such as housing providers, local authorities and the police in key areas such as tackling anti-social behaviour, safeguarding, domestic abuse, housing management, housing law, governance, consumer regulation and customer service.
