Why we’re no longer describing customers as ‘vulnerable’
Hattie Llewelyn-Davies explains why Eastlight Community Homes have decided to stop referring to tenants as 'vulnerable'.
Consumer standards: What does it take to get a C1?
Five of the nine housing associations that have so far earned top marks on the new consumer standards in England share insight into the inspection process and advice on how to prepare.
The present and future state of UK housing
Now that we’re entering a new political era, how might the make-up of housing across the UK change?
Housing policy changes in Northern Ireland – Q3 2024
CIH Northern Ireland national director Justin Cartwright CIHCM provides an update of the main policy developments during the past three months.
Housing Community Summit 2024: A new dawn
The inaugural Housing Community Summit was the first major housing conference to be held post election, which meant there was lots to talk about.
Webinar takeaways: What does the new government mean for housing?
Our recent member-exclusive webinar explored what we can glean from the new government’s initial movements on housing and what we should expect going forward.
Tuath Housing’s award-winning approach to ‘rightsizing’
Tuath Housing explain what went into Springville House, an award-winning approach to 'rightsizing' tailored to people aged 55 and older.
Tackling London’s high number of social housing complaints
Why are we seeing such high complaint numbers across London, and what can be done to tackle the issues?
At a glance: Six takeaways from the Regulator’s latest quarterly survey (April-June 2024)
The survey paints a mixed picture of the sector’s finances, with areas such as outside investment remaining promising but concerns persisting around low cash balances and cash interest cover.
'From concept to keys': How to deliver impact-first social housing
For Cornerstone Place co-founder David Ball, a society in which no one is forced to live on the street isn’t some lofty ideal, but rather a personal goal born from painful past experience.
Reducing the ‘poll tax’ on energy bills
Matthew Scott explores what Ofgem's proposed plans for lowering standing charges for electricity and gas might mean for tenants and landlords.
An agenda for change: Addressing Northern Ireland's housing crisis
The launch of ‘Tackling the housing and homelessness crisis: An agenda for change’ marks a pivotal moment for Northern Ireland's housing sector, writes Justin Cartwright.
The challenges facing England’s supported housing sector
The new government hasn’t yet set out its stall on supported housing, despite growing pressures within the sector.
The economic case for greener housing
The need to invest in more sustainable housing has never been greater, as Alma Sheren finds out.
What the changes to pension-age housing benefit mean for social landlords
The UK government recently confirmed it is to bring forward plans to merge pension-age housing benefit with pension credit. Sam Lister explains.
