Repairing trust: Key insights from the Housing Ombudsman’s latest spotlight report
The Housing Ombudsman's latest spotlight report shows how negative repairs and maintenance experiences significantly damage residents’ trust in their landlords.
Webinar takeaways: Resilience and wellbeing
We explored how and why housing professionals should equip themselves with the knowledge and skills to boost and promote resilience and wellbeing.
Emergency repairs under scrutiny: What social landlords need to get right ahead of Awaab’s Law
A new Housing Ombudsman report explores how social landlords can avoid falling foul of Awaab's Law's emergency repairs requirements.
Spending Review: Making the economic case for housing
Gavin Smart explains why the government needs to properly fund initiatives such as the next Affordable Homes Programme and the Warm Homes Plan.
Committed to housing: David Kingsley
Housing practitioner and CIH EDI board member David Kingsley on his dedication to learning and drawing on his own experience as a social housing resident.
Sitting down with... CIH policy lead Eve Blezard
CIH's Eve Blezard on joining the board of the Housing Studies Association, the need to better serve neglected communities, and the big asset management and building safety developments members should be looking out for.
Tackling social housing stigma: A tenant-landlord approach
Alma Sheren caught up with Stop Social Housing Stigma's Nic Bliss ahead of the formal launch of the Tackling Stigma Journey Planner.
Webinar takeaways: Improving complaints services
All the big talking points from the first webinar in a new series exploring ways for social landlords to improve their complaints services.
Webinar takeaways: One year of proactive consumer regulation
The Regulator of Social Housing's Angela Holden shared insight into the first year of proactive consumer regulation.
Housing Brighton: Seven learnings from the Awaab’s Law session
Housing ombudsman Richard Blakeway and Rochdale Boroughwide Housing chief executive Amanda Newton came together for a powerful session on Awaab’s Law.
Access your member benefits and Knowledge Hub
Learn more about how to access all your member benefits at CIH including the hugely popular Knowledge Hub packed full of content for all topic areas in the housing sector.
All-in on sustainability: Habodel
Habodel's head of ESG, Jon Daley, shares insight into their steadfast commitment to sustainability.
Hidden perspectives: An interview with new WISH president Crystal Hicks
Unlocked sits down with new WISH president Crystal Hicks to find out more about her 'See Her' campaign and her efforts to get more women into the sector.
Almond Housing’s nine-day fortnight trial — one year on
Unlocked caught up with Almond Housing Association to find out why they're permanently switching to a nine-day fortnight.
Managing vicarious trauma: Practical strategies for social housing professionals
Drawing on her own expertise, Bloom HR's Natalie Carrington explains how social housing professionals can prevent and treat instances of vicarious trauma.
