Careers and vacancies at CIH

At CIH we believe in practising what we preach, our professional standards are how we measure housing professionals in what they do for our communities, and as such we believe we too as an organisation and individuals should be striving to offer the same standards to our members, learners, and partners. 

• Advocate: Act as ambassadors for the wider housing sector and promote the importance of a dedicated highly skilled housing profession.
• Ethical: Act fairly and make choices and decisions by applying principles and values consistently, challenging unethical practice in a fair and considered way.
• Inclusive: Act transparently and fairly, building good relationships and working collaboratively to achieve positive, unbiased outcomes.
• Integrity: Are impartial and have a clear understanding of our behaviors, using evidence to do the right thing for the right reasons.
• Knowledgeable: Understand the specialist knowledge required by our roles, and remain curious to learn more, understanding why this is important for the housing sector.
• Leadership: Demonstrate leadership, remaining forward-thinking and solutions-focused, open to new ideas and collaborative approaches.
• Skilled: Acquire and use the relevant skills to deliver effective services and support to our members, corporate partners, stakeholders, and colleagues.

We understand that having a healthy work life balance can help to make you more productive and satisfied with your career choice. We want to ensure all our colleagues have enjoy their time with us, both from job satisfaction but also from a wellbeing perspective as well.

Our head office

Based on the outskirts of Coventry in the heart of the Westwood Business Park, our collaborative office space offers a range of facilities to support different working styles and needs. Whether you need to get your head down in one of our solo pods, have a one-on-one chat in our booths or have a team brainstorming session in our open theatre seating area we offer plenty of ways of working just in the one office. 

Many of our colleagues choose to work in the office full or part time so you’ll never be short of someone to bounce ideas off or just have some of that social contact we all need. We also offer free parking so no more charges for just going to work!

Hybrid and remote working

We embrace hybrid working and encourage everyone in CIH to work from a location that suits them whilst meeting business needs.

Although, no role is exclusively remote, as we value the importance of collaborative working, our flexible way of working allows colleagues to choose where they work best and offers flexibility, meaning if you need to occasionally work in a coffee shop, at home, or from a different office, you have the option to do so as long as you meet the requirements of your role.

Our need for collaborative working means that there will be times when you are required to go to your local office, another CIH office, or another location such as a CIH event. Your contracted office will usually be the CIH office that is the closest to where you live.

If you have any questions about our hybrid working policy or if you live more remotely, please contact us to ask how this would work in practice for the role you are applying for.

Flexible working

As well as our flexibility for working location, we also have a flexible working policy to allow colleagues to work hours that suit their work life balance. Full-time colleagues work 35 hours in a week but we offer flexibility, in most cases, on the working pattern; whether you need to accommodate school runs, have time off for appointments, or even make a formal request for a condensed four-day working week, depending on the role and business need, we can accommodate.

Keeping you healthy and safe while working at home
All colleagues receive a laptop as standard when they join us. For those that work from home more frequently, we can also help provide standard health and safety equipment such as keyboards, laptop risers and additional screens. On top of this, we also have a tech platform that offers you the chance to purchase any additional equipment at discounted rates.

It’s not all about the job, we know that in some cases, the benefits are the reason you choose your career and the company you work for. Joining our team means gaining access to a comprehensive benefits package designed to support your wellbeing and financial security.

We offer competitive health insurance plans, retirement savings options, paid time off, and opportunities for professional development and so much more. We believe in investing in our employees and providing the resources you need to thrive both inside and outside of work. 

Holiday and time off

Full-time colleagues get 25 days holiday a year, plus eight bank holidays, and three additional days over Christmas. Colleagues also have the opportunity to buy or sell holiday days each year. All time off is pro-rated for part time and condensed-hours colleagues.

Flexible working and leave

Whether you need to flex hours to make the school run, want to request to work your hours in less days, or want to change your working location, we offer flexibility in the way you work to make sure you have a work life balance whilst still meeting our business needs. We also have generous sick pay and company policies to support you through things such as caring responsibilities and menopause.
Wellbeing and support

At CIH we offer an employee assistance programme with a wealth of support options from counselling and therapy to physical health and GP appointments, it even includes legal and financial advice and other support services.

Salary and pension

Salaries are banded based on role and benchmarked against industry for fairness; there are also performance bonuses and awards for outstanding employees, and we offer Wagestream: a platform designed to help you manage your income. The colleague pension offers employer contributions at 5% of your salary with employee’s base contributions at 4%. As an employer we also offer income protection in case of extended periods of illness and death in service benefits equivalent to three times your salary.

Discounts and schemes

CIH offers the Pluxee discount platform to all employees, this brings a wealth of discounts from your grocery shop to your next holiday. Alongside these discounts, CIH also offers gym memberships, a cycle to work scheme and a Home and Tech salary sacrifice scheme. CIH will also pay for annual eye tests as required for CIH employees and can contribute towards the cost of glasses if they are needed for work use.

Private medical insurance

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Maternity, paternity and family leave

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Personal development funding

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Annual get-togethers and collaboration

Join the rest of your colleagues at our annual colleague conference, held in Coventry, to catch up business projects, hear from expert speakers, and have a chance for networking with colleagues across the business. As well as our annual all colleague gathering, teams will regularly get together for either team building or collaboration meetings when required.

At CIH, we believe that your wellbeing is paramount. We are committed to fostering a supportive and inclusive workplace where you can thrive both professionally and personally. Our culture is built on collaboration, mutual respect, and a shared commitment to excellence.  

We understand that a healthy work-life balance is essential, and we strive to provide resources and a culture that empowers you to achieve it, this doesn’t mean just mental health, it’s physical, financial and social health too.

Physical and mental first aid

As well as colleagues in our offices being looked after by the required physical first aiders, at CIH we also have a team of trained mental health first aiders who support all colleagues virtually and in the office with mental wellbeing support. 

The team of 10 are trained by Mental Health First Aid England and can offer support to colleagues for any number of reasons. With the addition of having the employee assistance programme to further any support, the team are on hand to lend a supportive ear to anyone who needs it. 

Colleague wellbeing group

At CIH we believe in hearing what our colleagues are saying, good or bad. This is why we have a colleague wellbeing group to feed back any thoughts, ideas or just general feedback on what colleagues around the business are saying. 

Representatives from each team meet every two months to discuss a range of issues from colleague benefits to ways of working. 

Inclusivity at the core

As we live our values and culture as a business, we want to ensure that all voices are represented and listened to. We have an EDI group at CIH who work together to make sure everything that we do is inclusive, they also work with our EDI board members to enhance this voice and message out into the wider sector as well. 

If you’re stru

At CIH, we aim to attract talented people and help them grow. We offer plenty of opportunities for career development, including training, qualifications and professional memberships, tailored to support individual and team growth. If you need to learn a new skill, we're here to help. 

What training is available

We’ve seen colleagues undertake courses in social media development, improving presentation skills, and housing qualifications to name just a few! We have a dedicated training budget each year to support colleagues with additional learning.

As well as those individual training courses, we also provide learning opportunities for all, or groups of colleagues, as a business too, recently we’ve seen XX people graduate from our leadership training, XX from our introduction to social housing training, XX completed EDI training and we trained XX mental health first aiders.

Your career isn’t just about the role or the company, it’s about the culture of the organisation. Our team makes us who we are and hopefully you can see from the below that our diverse range of colleagues with a huge portfolio of skills makes CIH the successful organisation we are today. 

Hear more from why our colleagues choose CIH, and what you might expect from a day working with us.