This qualification will provide the knowledge, and skills required to support people who are rough sleeping through outreach work by:   

  • Developing the skills and knowledge required to work in a person-centred and trauma-informed way in a rough sleeping outreach service.

  • Enabling learners to develop the skills and knowledge to support and achieve successful outcomes for people who are rough sleeping.

What will you learn?

This qualification has four mandatory units which you must achieve.

Understanding rough sleeping services and the role of outreach

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Understanding rough sleeping services and the role of outreach

The unit aims to provide the learner with knowledge of the factors that can contribute to people rough sleeping, the statutory framework for supporting people who are rough sleeping, the role of outreach services, and how outreach can work with other services to support people who are sleeping rough.

Building relationships with and advocating for people who are rough sleeping

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Building relationships with and advocating for people who are rough sleeping

This unit aims develop the knowledge and skills needed to build and sustain respectful relationships with people who are rough sleeping. 

It explores how to establish trust, communicate, and work in a trauma-informed way while maintaining professional boundaries. The unit also supports learners to develop personal resilience and wellbeing to support them in carrying out the role.

Understanding the operational role in a rough sleeping outreach service

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Understanding the operational role in a rough sleeping outreach service

This unit aims to provide an understanding of the operational outreach role.

It includes learning on identifying and safeguarding people who are sleeping rough. Learners will understand how to plan and carry out outreach, manage risks and work with and manage volunteers. 

Professional practice skills for homelessness services

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Professional practice skills for homelessness services

The unit aims to provide learners with the professional skills required to practice in homelessness services. 

Qualification specification document

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Who is this qualification for?

  • Those who have experience of working in rough sleeping outreach, homelessness services, housing, support or care work, or another related sector
  • Those who have completed a qualification at level 2
  • Learners who have no previous experience are also welcome.
What are the entry requirements?

The CIH Awarding Organisation does not set entry requirements for this qualification. 

It may be beneficial for the learner to have one or some of the following:

  • Experience of working in rough sleeping outreach, homelessness services, housing, support or care work, or another related sector
  • Have completed a qualification at level 2.

Centres (colleges and training providers) may set their own entry requirements based on their assessment strategies and course delivery methods.

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How long does it take?

Information to come.

Please note that these figures may vary between learners and centres.

How much does it cost?

Qualification fees can vary depending on where, how and with which centre you choose to study.

For further information on fees, please contact your CIH approved study centre directly.

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How will I be assessed?

The qualification is assessed by CIH approved study centres. Centres can use a variety of methods, including tasks, portfolios, assignments, and professional discussions.

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What are the progression opportunities?

The qualification aims to support entry and progression within roles such as:

  • Rough sleeper outreach worker
  • Rough sleeper navigator
  • Rough sleeper prevention worker
  • Engagement worker
  • Assertive outreach worker
  • Outreach support worker.

The learner may also wish to progress onto further learning such as:

What are the membership opportunities?

On completion of the qualification, you may wish to become a certified practitioner (CertCIH).

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Choose how you study

CIH qualifications are delivered by our approved study centres. Centres will support you on your journey, working to the specification and the learning outcomes for each course. See the full list of study centres delivering this qualification below.

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