CIH Level 4 Certificate in Homelessness Service Management

The aim of this unit is to develop an understanding of the causes, consequences, and policy and legal frameworks surrounding homelessness. It includes learning on the statutory and voluntary services available. Learners will also explore how homelessness services are delivered, their effectiveness, and their impact on individuals at risk or experiencing homelessness.

This unit aims to equip learners with the knowledge and skills to deliver psychologically informed, trauma-informed, and person-centred homelessness services. It also covers content on safeguarding, managing and supporting teams in homelessness services and change management.

This unit aims to develop learners’ understanding of effective partnership working, and safeguarding, and data sharing across homelessness services.

It also equips learners with the skills to manage partner relationships, participate in multidisciplinary team meetings, and promote collaborative, safe, and accountable partnership working environments.

This unit aims to develop learners’ ability to manage risk and develop organisational policies in homelessness services as well as effective budgeting, reporting, and performance monitoring.

It also equips learners to apply co-production principles, involving people with lived experience in the design and improvement of services. 

This unit aims to provide the opportunity to reflect on what professionalism means in homelessness services, the learner will analyse their own professional practice against professional standards. It also examines the importance of exercising professional judgement, using a reflective practice model and continuing professional development, along with an opportunity to create a professional development plan.

The CIH Level 4 Certificate in Housing aims to equip individuals with the knowledge and skills essential for effective management within the housing sector.

It covers various topics, including housing law, policy, customers, and professional practice, alongside a wide range of optional units tailored for management-level professionals.

Who is this qualification for?

This qualification is designed for individuals currently in, or aspiring to, supervisory or management roles in housing.

Estimated study time

• Approximately 360 hours.

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The qualification aims to provide housing managers in England with the opportunity to demonstrate and develop the knowledge, understanding, and skills required to manage housing services effectively at a senior level.

It includes learning in housing law, policy, regulation, professionalism, and delivering customer-focused housing services.

Who is this qualification for?

The qualification is suitable for learners operating in England who are in a senior management role in housing, or housing service provision who already have learning or a professional membership in a related area but are required to gain a Level 4 housing management qualification in line with the Regulator of Social Housing Competence and Conduct Standard.

Estimated study time

• Approximately 210 hours.

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The CIH Level 4 Certificate in Managing Housing Maintenance aims to provide you with knowledge and skills in housing maintenance and asset management in housing.

Who is this qualification for?

This qualification is designed for those who are working in or aspire to work in a supervisory or management role in housing maintenance or asset management.

Estimated study time

• Approximately 360 hours.

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The Level 4 Senior Housing and Property Management apprenticeship evaluates learners through a work-based project and a professional discussion, assessing their ability to apply knowledge, skills, and behaviours in real-world housing management scenarios. Find out more at Skills England.

CIH can deliver the End point assessment for the Level 4 apprenticeship as an approved End Point Assessment organisation. Find out more here.

Ideal for managers working towards compliance with the competence and conduct standard. These courses are designed for those who already hold a partially compliant qualification and need to cover specific learning gaps.

Available level 4 top-up units:

• Housing law and regulation
• Housing policy
• Customer focus in housing
• Professionalism in housing
• Resident involvement in housing
• Law, policy and regulation for repairs and maintenance