The CIH Level 2 Award in Letting and Managing Residential Property will provide you with an understanding of tenancy law, property management and customer care in the private rented sector.

This qualification is regulated by: Ofqual, Qualifications Wales.

What will you learn?

The qualification aims to encourage and actively promote good standards of privately rented accommodation.

The qualification comprises of three mandatory units totaling 10 credits, all of which must be successfully completed to receive the qualification.

You can find out more about each unit below:

Letting and property management legislation

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Letting and property management legislation

This unit introduces learners to the local rental market to gain an initial understanding of the sector and goes on to provide an understanding of the law related to tenancies and maintenance.

Tenancy management

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Tenancy management

The unit aims to provide learners with an understanding of private landlords’ responsibilities at the commencement of a tenancy, during a tenancy and when a tenancy ends.

Customer care in lettings

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Customer care in lettings

This unit aims to provide the learner with an understanding of best practice in customer care and maintenance services.

Qualification specification document

Who is this qualification for?

This qualification is designed for those working in or aspiring to work in the private rented sector who are looking to gain a fundamental knowledge of letting and managing properties to fulfill their role to a high standard.

What are the entry requirements?

CIH does not set entry requirements. Our CIH approved study centres may establish their own criteria to ensure learners' suitability for the qualification.

If may be beneficial if learners have:

  • previously studied at Level 1 or 2
  • or experience working in letting and/or managing residential property or an associated industry.

For further information on entry requirements, please contact your chosen study centre directly.

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How long does it take?
  • The average total qualification time (TQT) is 110 hours.
  • The average guided learning hours (GLH) are 82.

Please note that these figures may vary between learners and centres.

How much does it cost?

Qualification fees can vary depending on where, how and with which centre you choose to study.

For further information on fees, please contact your CIH approved study centre directly.

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How will I be assessed?

The qualification is assessed by CIH approved study centres. Centres can use a variety of methods, including tasks, portfolios, assignments, and professional discussions.

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What are the progression opportunities?

The qualification could lead to employment or progression within the private rental or housing sector in roles such as, assistant property manager, estate agent, housing administrator, housing assistant, lettings negotiator, landlord, or similar.

After completing this qualification, you may consider further qualifications, such as:

What are the membership opportunities?

On completion of the qualification, you may wish to become a standard member of CIH

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How to enrol on this qualification

This qualification is delivered by our approved study centres. To get started, you’ll need to choose a centre from the list below and apply or enquire with them directly.

Each centre sets their own delivery method, schedule, and fees, and will support you throughout your journey, working to the specification and learning outcomes for the course.

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Questions about studying?

If you’re unsure which qualification is right for you, or where and how to study, our team is here to help. Contact us or leave your details, and we’ll guide you through your options.

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