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Our training programme is designed to ensure housing professionals and organisations have the skills and knowledge to meet today’s challenges.

Delivered virtually by expert trainers, our courses cover the latest policy updates and best practice, combining formal learning with real-world insight.

Upcoming and featured training

Explore upcoming training courses designed to help you stay ahead of sector changes, strengthen your professional practice, and boost your career.

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Condensation and mould: a strategic approach

This course looks at the relevant findings from the Ombudsman, the new Social Housing Act and guidance from English, Scottish, Welsh and Northern Irish governments. It explores the strategical approach to dampness, looking at procedure and process, date processing and staffing issues.
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Introduction to social housing for new staff in England

This course will provide you with both big picture vision and aspirations of social housing, as well as exploring the day-to-day practicalities and challenges within the sector.
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Effective anti-social behaviour case management

This in-depth course aims to equip you with the skills and knowledge important to the effective case management of anti-social behaviour.

How will CIH training benefit you? 

CIH training courses are designed to give you practical, up-to-date knowledge you can apply straight away.

  • Providing you with up-to-date information so you can stay ahead in this ever-changing sector
  • Continuing your professional development and refreshing your knowledge on key subjects
  • Allowing you to network with other housing professionals on our courses
  • Being able to apply your new skills and knowledge to your day job right away

View our training courses

Explore training by topic
Managing tenancies

Learn the essentials of tenancy law, leasehold management and sustaining successful tenancies across the UK and Ireland.

  • Introduction to housing management law
    Get an overview of housing law for secure and assured tenancies, with practical solutions to common management challenges.
    View course

  • Introduction to leasehold management
    Build confidence in managing leasehold properties and understand the key legal and practical aspects of day-to-day management.
    View course

  • Successful Approaches to Sustaining Tenancies in Ireland
    Explore what effective tenancy sustainment looks like and how housing and support staff can help tenants stay housed and thrive.
    View course
Assets and safety

Develop the knowledge to keep homes safe, healthy and well-maintained for residents.

  • Introduction to dampness, condensation and mould
    Identify the main types of dampness, their causes, and how to tackle condensation and mould effectively.
    View course

  • Condensation and mould: a strategic approach
    Understand how to develop organisational strategies for tackling dampness, informed by new legislation and good practice.
    View course

  • Health and safety in residential property
    Learn about landlords’ key legal obligations for ensuring homes are healthy and safe environments for residents.
    View course
Tenants and residents
  • A holistic approach to understanding and improving resident experiences
    Explore key lessons from the Tenant Satisfaction Measures (TSMs) and how to use them to strengthen resident engagement and service delivery.
    View course

  • Effective Customer Care in Housing Services in Ireland
    Learn the principles and best practices of delivering excellent customer service in the Irish housing context.
    View course
Professionalism and training
  • Preparing for the Competence and Conduct Standard
    Understand the new Competence and Conduct Standard and how to prepare your organisation and team to demonstrate compliance.
    View course

  • Maintaining professional boundaries
    Reflect on personal and professional boundaries in housing roles and develop strategies to manage them effectively.
    View course

  • Introduction to social housing for new staff
    Get a comprehensive introduction to social housing — its purpose, history, key players and day-to-day realities — tailored to your nation.
    Available courses:

    • England

    • Scotland

    • Wales

    • Ireland

Development and regeneration
  • Introduction to development and regeneration
    Gain an overview of how new homes are developed and existing neighbourhoods are regenerated in the housing sector.
    View course

  • Embracing and embedding the change in social housing
    Understand recent regulatory and legislative changes in social housing and how they impact organisational practice and culture.
    View course
Leadership and governance
  • Effective governance
    Build your understanding of good governance and develop the skills and awareness needed to support effective organisational leadership.
    View course
Support and wellbeing
  • Mental Health: How to create sustainable tenancies for tenants who hoard
    Explore hoarding through a mental health lens and learn practical ways to support tenants to maintain safe, sustainable tenancies.
    View course

  • Applying trauma informed care and PIE to housing service delivery
    Discover how Trauma Informed Care (TIC) and Psychologically Informed Environments (PIE) can improve outcomes for residents and staff.
    View course
Anti-social behaviour
  • Effective anti-social behaviour case management
    Learn the practical tools and approaches needed to manage anti-social behaviour cases effectively and proportionately.
    View course

  • Promoting Safe Communities: Effective ASB Case Management Strategies in Ireland
    Understand legal and non-legal tools for tackling ASB in Ireland, with a focus on early intervention, good practice and safer communities.
    View course

Not yet a CIH member?

CIH members save on training courses. Join today as CIH member and gain access to a range of benefits designed to support your professional growth, including:

  • Discounted training courses
  • Sector-leading knowledge and best practice in housing policy
  • Free access to member events
  • The use of CIH designatory letters
  • And much more.

Find out more about membership

Rhiannon Davies CIHCM | Housing policy and performance officer, North Kesteven District Council

Achieving and holding chartered member status demonstrates my commitment to the housing profession, both within my own organisation and in the wider local government and housing sectors and gives me the tools I need to continue my development as a housing professional.

John Keegan FCIH | Chief executive, Monmouthshire Housing Association

CIH membership is essential for promotion and a great way to network and meet like-minded people. Joining CIH is a sign of commitment to the profession and a sign of commitment to your own development. It’s a way of promoting our profession as a fantastic career.

Clive Greenwood CIHCM | Income management team leader, Unity Housing Association Ltd

Through free member events I have been able to facilitate improvements in my organisation in various areas from domestic abuse to tenant engagement. Alongside this I've seen a colleague attend a career development event and come back so re-invigorated she immediately took steps to propel herself to a new role. It's events such as these which I believe are at the heart of CIH membership.

Ann-Marie Rogers CIHM | Neighbourhood services manager, Ocean Housing Ltd

Being part of the biggest network of housing professionals is like being part of a big family, you can always access support, best practice, latest news and be part of something positive that can make a real difference to people.

Jason Wroe FCIH | Chief executive, Newydd Group Ltd

Being part of CIH means you are in a club of like-minded individuals trying to achieve the same thing as you - whether that's career improvement, better outcomes and performance in your current role, or improving the provision of affordable housing and sustainable communities for everyone.

Kerry Clayton MSc CIHCM | Housing officer, Elderpark Housing Association

I find being part of a large network of housing professionals really beneficial, in that I am able to draw on the knowledge of others throughout the sector to help me perform better within my role and promote best practice within my organisation. Having access to excellent resources allows me to work to a consistently high standard and ensure continuous professional development.

Rhiannon Davies
John Keegan FCIH
Clive Greenwood Standard
Ann Marie Rogers (1)
Jason Wroe FCIH
Kerry Clayton

Bespoke in-house training

We can deliver any of our training courses exclusively for your organisation — or create a completely tailored programme to meet your team’s specific learning and development needs.

Our expert trainers will work with you to design and deliver engaging, practical sessions that align with your organisation’s goals.

In-house training opportunities

Have a question?

Not sure which course is right for you, or need some advice? Our team is here to help you find the best training option for your needs.

Contact us

View all of our training courses

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Introduction to social housing for new staff in England

This course will provide you with both big picture vision and aspirations of social housing, as well as exploring the day-to-day practicalities and challenges within the sector.

Introduction to social housing for new staff in Scotland

This training will give you an overview of social housing in Scotland over the past 100 years. It explores the historical context of housing in Scotland and looks at several of the core demands of the service.

Introduction to social housing for new staff in Wales

The session covers all the essentials of social housing. What it actually is, why and how it is provided, its history and heritage, who does what and the key issues for the sector.

Introduction to social and affordable housing in Ireland | Training course

This session provides a history of social and affordable housing in Ireland bringing you through the 40 years of housing up to date and introducing the relevant legislation, funding mechanisms and giving an overview of the sector and its key players.

Introduction to housing management law | Training course

This online training workshop will leave delegates feeling more confident in their approach to housing management Law. The workshop will include real life case studies for discussion and top tips!

A holistic approach to understanding and improving resident experiences | Training course

This session provides housing professionals the tools to reflect on the first-year TSM results and understand their implications for resident engagement and organisational improvement. Participants will explore using TSM data alongside qualitative and quantitative methods to gain actionable insights.

Applying trauma informed care & PIE to housing service delivery | Training course

In this course, you’ll explore the critical elements of Trauma-informed Care (TIC) and Psychologically informed Environments (PIE).

Open Graph Image

Condensation and mould: a strategic approach

This course looks at the relevant findings from the Ombudsman, the new Social Housing Act and guidance from English, Scottish, Welsh and Northern Irish governments. It explores the strategical approach to dampness, looking at procedure and process, date processing and staffing issues.
Open Graph Image (1)

Effective anti-social behaviour case management

This in-depth course aims to equip you with the skills and knowledge important to the effective case management of anti-social behaviour.

Promoting Safe Communities: Effective ASB Case Management Strategies in Ireland

This training covers legal and non-legal approaches to effectively tackling Anti-social Behaviour by Local Authority and Approved Housing Body landlords, contributing to communities where people want to live.

Effective Customer Care in Housing Services in Ireland

This interactive training session helps housing professionals in Ireland from local authorities and affordable housing bodies (AHBs), deliver high-quality, respectful and responsive customer service. Grounded in person-centred values and Irish regulatory expectations, it offers practical tools, real-life examples and reflective exercises to strengthen service delivery and build trust with tenants, service users and communities.

Effective governance | Training course

This course offers an in-depth examination of effective governance to equip you with the essential knowledge, skills and behaviour awareness you need.

Embracing & embedding the change in social housing | Training course

With significant implications for managers and operational staff, this course will support you to understand the changes from the Social Housing (Regulation) Act 2023 and preceding White Paper, Building Safety Act 2022 and complaints processes in social housing.

Development & regeneration training | Training course

This course will give you an introduction to how we develop new homes and regenerate existing neighbourhoods.

Introduction to leasehold management | Training course

This workshop will give you the knowledge and confidence to provide a leasehold management service that effectively manages service charges.

Introduction to dampness, condensation and mould | Training Course

This is a comprehensive course which looks at the four main types of dampness in homes and will aid attendees in identifying them. It then explores the reasons for condensation forming and the effect on mould growth. There is exploration of the effects of damp on health and who is most vulnerable to this. Repairs issues will be discussed along with any steps the landlord can do to mitigate the problem. There will also be discussion about what the tenant can be expected to do, and what they cannot.

Health and safety in residential property | Training course

Dealing with repairs and ensuring homes are healthy and safe environments for our tenants is one of the key cornerstones of managing residential property. Yet there is a myriad of obligations placed on landlords from several pieces of legislation. This online course aims to unravel this legislation and understand how this fits in with the recent government white paper.

Mental health and housing: How to create sustainable tenancies for tenants who hoard | Training course

The online training course will allow you to explore hoarding through the lens of mental health, applying this new knowledge to how we support our tenants to create safe and sustainable tenancies for now and the future. 

Maintaining professional boundaries | Training course

In this interactive session, we will explore individual challenges with maintaining professional boundaries. We will also consider how the often blurred line, can vary from one person to the next and from one role to the next.
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Preparing for the Competence and Conduct Standard | Training course

This training provides a comprehensive introduction to the new Competence and Conduct Standard within the regulatory framework for social housing. It will help organisations and individuals understand the background, requirements, and practical steps needed to prepare for and demonstrate compliance.

Successful Approaches to Sustaining Tenancies in Ireland

This session equips housing professionals in affordable housing bodies (AHBs) and local authorities with the knowledge and tools to support tenancy sustainment, helping tenants maintain safe, secure homes, and preventing avoidable tenancy breakdowns.
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