Designed with the housing sector, for the housing sector

Establish yourself as a recognised professional in the housing sector. CIH qualifications equip you with the theoretical knowledge, practical skills, and professional insight needed to excel in your current role and prepare for future leadership opportunities.

Delivered through approved study centres, our qualifications follow the CIH specification and learning outcomes. Your chosen study centres will guide you throughout your learning journey. Explore all our approved study centres here.

Whether you’re just starting out in housing or are an experienced professional, CIH qualifications can help you develop your career, enhance your professional credibility, and support your progression towards membership pathways.

Find the right qualification for you

We offer a full range of qualifications to suit your experience, role, and career goals. From level two for those new to housing, through level five for senior managers, there’s a qualification to suit everyone.

Browse all qualifications below and select the level that matches your experience and career ambitions. You can also visit our Competence and Conduct Standard page for guidance on which qualification might be right for you.

Level two qualifications

Just starting out or beginning your career in housing?

Our Level 2 qualifications provide a solid introduction to the housing sector, giving you the essential knowledge and skills to get started in your role.

CIH Level 2 Certificate in Housing Practice

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CIH Level 2 Certificate in Housing Practice

The CIH Level 2 Certificate in Housing Practice will provide you with an understanding of housing and introduce you to housing related skills and knowledge necessary for paid or voluntary work in the housing sector.

Suitable for:

  • Anyone new to housing or work in a frontline position and want to improve their general awareness of housing or get their initial qualification.
  • Anyone not currently working in housing but are considering a frontline housing position as a career option.
  • Tenants, residents and board members wishing to enhance their personal involvement and understanding of housing.
  • Anyone working in housing who wants to gain an initial qualification in housing.

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CIH Level 2 Award in Letting and Managing Residential Property

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CIH Level 2 Award in Letting and Managing Residential Property

The objective of this qualification is to provide an understanding of tenancy law, property management and customer care in the private rented sector, to support entry into and progression in roles such as assistant property manager, estate agent, housing administrator, housing assistant, lettings negotiator, landlord.

Suitable for:

  • anyone who has experience working as a landlords, or has experience in lettings
  • Anyone in or wishing to enter the housing sector

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CIH Level 2 Award in Involvement in Housing and Communities

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CIH Level 2 Award in Involvement in Housing and Communities

The CIH Level 2 Award in Involvement in Housing and Communities is designed to provide tenants with the knowledge required to be actively involved in local or community housing.

Suitable for:

Designed for tenants who wish to be actively involved in housing and communities.

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Scotland

CIH Certificate in Housing Practice at SCQF Level 5

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CIH Certificate in Housing Practice at SCQF Level 5

The CIH Certificate in Housing Practice SCQF Level 5 will provide you with an understanding of housing and introduce you to housing related skills and knowledge necessary for paid or voluntary work in the housing sector in Scotland

Suitable for:

  • Anyone aspiring to or working in the housing sector in Scotland.
  • It may also be beneficial for tenants, residents, and board members who wish to gain an understanding of housing.

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Scotland

CIH Award in Neighbourhood Maintenance at SCQF Level 5

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CIH Award in Neighbourhood Maintenance at SCQF Level 5

This qualification is accredited by (Scottish Qualifications Authority) SQA at SCQF level 5 and intended for delivery to the Scottish market.

This qualification will provide the skills and knowledge required to maintain communal areas of housing estates and neighbourhoods.

Suitable for:

  • Anyone aspiring to or working in estates or neighbourhood maintenance in Scotland.

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Level three qualifications

Already working in housing and looking to build your practical knowledge?

Level 3 qualifications offer contextual and specialised knowledge to support your role and help advance your career. Suitable for housing officers, aspiring officers, and coordinators. Completing a Level 3 certificate also makes you eligible to become a certified practitioner member of CIH.

CIH Level 3 Certificate in Housing Practice

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CIH Level 3 Certificate in Housing Practice

The CIH Level 3 Certificate in Housing Practice will provide you with a range of technical knowledge and understanding across a broad range of frontline housing practices at an operational level including housing markets and professional practice.

Who is this qualification for?

  • Anyone working in a frontline capacity in a wide range of housing and housing related roles
  • Anyone who already have a level 2 qualification and/or experience of working in housing

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CIH Level 3 Certificate in Letting and managing residential property

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CIH Level 3 Certificate in Letting and managing residential property

The CIH Level 3 Certificate in Letting and Managing Residential Property aims to provide individuals with the knowledge and understanding of key areas of managing and letting property, to support entry into and progression in roles such as landlord, or property and housing manager.

Who is this qualification for?

  • for individuals aspiring or working in a front-line role in letting and managing residential property, preferably in a front-line role.

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CIH Level 3 Certificate in Providing Homelessness Services

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CIH Level 3 Certificate in Providing Homelessness Services

The CIH Level 3 Certificate in Providing Homelessness Services aims to provide you with the knowledge and understanding required to support people experiencing homelessness and develop approaches to achieve successful outcomes for clients.

Who is this qualification for?

This qualification is designed for those who support people experiencing homelessness and are looking to develop their knowledge and understanding in this area.

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CIH Level 3 Certificate in Housing Services

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CIH Level 3 Certificate in Housing Services

The CIH Level 3 Certificate in Housing Services will provide you with knowledge and understanding across a range of housing practice at an operational level, specifically in relation to housing management.

Who is this qualification for?

This qualification is designed for those working in front line or operational roles within housing or a housing related industry who wish to develop knowledge and understanding to carry out their work effectively.

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CIH Level 3 Certificate in Housing Maintenance and Asset Management

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CIH Level 3 Certificate in Housing Maintenance and Asset Management

The CIH Level 3 Certificate in Housing Maintenance and Asset Management will provide you with the technical knowledge and understanding of housing maintenance and asset management required to be effective in an operational role.

Who is this qualification for?

The qualification is designed for individuals working in housing maintenance or other housing-related backgrounds who seek to acquire specialised knowledge in housing maintenance and asset management.

It is also suitable for those in tenant liaison roles within private construction.

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CIH Level 3 Award in Housing Practice

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CIH Level 3 Award in Housing Practice

The CIH Level 3 Award in Housing Practice will provide you with an introduction to housing practice at an operational level.

Who is this qualification for?

This qualification is designed for those entering or working in a front-line housing role who wish to develop a foundational knowledge of housing.

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CIH Level 3 Certificate in Rough Sleeping Outreach Services

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CIH Level 3 Certificate in Rough Sleeping Outreach Services

This qualification aims to provide you with the knowledge and skills required to support people who are rough sleeping through outreach work. 

Who is the qualification for?

The qualification is suitable for learners who are:

  • Aspiring to an operational role in rough sleeping outreach services
  • Working in an operational role in outreach or homelessness services and want to develop their knowledge and understanding. 

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Scotland

CIH Certificate in Letting and Managing Residential Property at SCQF Level 6

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CIH Certificate in Letting and Managing Residential Property at SCQF Level 6

This qualification is accredited by (Scottish Qualifications Authority) SQA at SCQF level 6 and intended for delivery to the Scottish market.

The learning outcomes of this qualification are identical to the CIH level 3 Certificate in Letting and Managing Residential Property, regulated by Ofqual and Qualifications Wales.

The objective of this qualification is to provide individuals with the knowledge and understanding of key areas of managing and letting property, to support entry into and progression in roles such as landlord, or property and housing manager.

Who is this qualification for?

  • for individuals aspiring or working in a front-line role in letting and managing residential property, preferably in a front-line role.

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Level four and five qualifications

Currently in or aiming for supervisory or management roles?

Level four qualifications deepen your knowledge and skills for housing professionals in supervisory or team leader roles, supporting career progression and leadership development. Completing a level four qualification qualifies you for certified practitioner membership.

Level five qualification focuses on contextual and specialised knowledge for housing managers. Completing a qualification at this level qualifies you to become a chartered member of CIH.

CIH Level 4 Certificate in Housing

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CIH Level 4 Certificate in Housing

The CIH Level 4 Certificate in Housing aims to equip individuals with the knowledge and skills essential for effective management within the housing sector.

It covers various topics, including housing law, policy, customers, and professional practice, alongside a wide range of optional units tailored for management-level professionals.

This qualification meets the requirements for the Competence and Conduct Standard for social housing.

Who is this qualification for?

This qualification is designed for individuals currently in, or aspiring to, supervisory or management roles in housing.

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CIH Level 4 Certificate in Managing Housing Maintenance

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CIH Level 4 Certificate in Managing Housing Maintenance

The CIH Level 4 Certificate in Managing Housing Maintenance aims to provide you with knowledge and skills in housing maintenance and asset management in housing.

This qualification meets the requirements for the Competence and Conduct Standard for social housing.

Who is this qualification for?

This qualification is designed for those who are working in or aspire to work in a supervisory or management role in housing maintenance or asset management.

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CIH Level 4 Certificate in Housing Management and Service Delivery

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CIH Level 4 Certificate in Housing Management and Service Delivery

This qualification aims to provide housing managers in England with the opportunity to demonstrate and develop the knowledge, understanding, and skills required to manage housing services effectively at a senior level.

This qualification meets the requirements for the Competence and Conduct Standard for social housing.

Who is this qualification for?

The qualification is suitable for learners operating in England who are in a senior management role in housing, or housing service provision who already have learning or a professional membership in a related area but are required to gain a level 4 housing management qualification in line with the Regulator of Social Housing Competence and Conduct Standard.

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CIH Level 4 Certificate in Homelessness Services Management

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CIH Level 4 Certificate in Homelessness Services Management

The qualification aims to provide knowledge and skills to manage and deliver person-centred and trauma-informed services that enable successful outcomes for people experiencing homelessness.

This qualification meets the requirements for the Competence and Conduct Standard for social housing.

Who is this qualification for?

The qualification is suitable for learners who are working in homelessness services or related sectors who are aspiring to progress into a team leader or management role in a homelessness service.

It is also suitable for learners who are in team leader or management roles in homelessness services who would like to further develop their knowledge and skills.

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CIH Level 5 Diploma in Housing

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CIH Level 5 Diploma in Housing

The CIH level 5 Diploma in Housing will equip you with strategic skills and knowledge essential for senior management roles in housing, covering key areas such as leadership, management, and ethics.

Successful completion of the qualification will make you eligible for CIH chartered membership (CIHCM).

This qualification meets the requirements for the Competence and Conduct Standard for social housing.

Who is this qualification for?

This qualification is designed for those working in or aspiring to a strategic housing management or executive roles in housing.

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Top-up units

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Top-up units

Ideal for managers working towards compliance with the competence and conduct standard. These courses are designed for those who already hold a partially compliant qualification and need to cover specific learning gaps.

Level 4 top-up units:

  • Housing law and regulation
  • Housing policy
  • Customer focus in housing
  • Professionalism in housing
  • Resident involvement in housing
  • Law, policy and regulation for repairs and maintenance

Level 5 top-up units:

  • Ethical practice in housing
  • Leadership and management in housing
  • Strategic and business planning for housing organisations
  • Housing in context (contains law and policy)
  • Managing partner relationships in housing
  • Customer focused housing services and communication

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Choose how you study

Once you’ve chosen your qualification, the next step is to decide where and how you want to study. Our approved study centres offer a variety of options, including part-time, full-time, online, and blended learning. Each centre will support you throughout your journey, ensuring the course meets the required specifications and learning outcomes.

Find an approved study centre
Interested in delivering our qualifications?
Become a CIH approved study centre

The CIH awarding organisation partners with approved centres to deliver a range of qualifications to the housing and property management sectors. Find out more about being able to deliver our qualification programmes to the housing and property management sectors.

Deliver our qualifications

Our commitment to equity, diversity and inclusion

As an awarding body specialising in housing, we are committed to equity, diversity and inclusion (EDI).

We’ve committed to the Federation of Awarding Bodies EDI pledge and completed Cognassist’s neurodiversity training for awarding bodies. These steps are part of our commitment to making our qualifications and processes accessible, fair, and reflective of the diverse communities we serve.

Other learning opportunities

Level 4 and 5 top-up units
These short courses are ideal for managers in scope of the competence and conduct standard who already hold a partially compliant qualification and just need to fill some specific learning gaps to meet compliance.
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Graduate qualifications
Our postgraduate and undergraduate qualifications and validations are designed for individuals in or aspiring to strategic management roles in housing. They combine academic and practical perspectives to equip you with the skills and knowledge needed to meet your professional goals.
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Apprenticeships
Apprenticeships present a fantastic opportunity for new and existing housing professionals to build on and improve their current knowledge, skills and behaviour to progress in their careers.
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Have a question about our qualifications?

Whether it's about our qualifications or a general enquiry, our team is here to help.

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Replacement certificates
If you need a replacement certificate, we offer a duplicate service. You can find out more about requesting a replacement qualification certificate here.
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