Date and time

28 January 2021, 10.00am - 12.00pm

In the past there has been a ‘fear factor’ sometimes associated with training on equality and diversity which has resulted in a lack of motivation to learn and understand.


We have developed a training course that is different, that aims to raise awareness and knowledge of the Equality Act 2010 and the practical application of its provisions when dealing with customers and colleagues.

What will I learn?

During this training course, we will look at:

  • The definition equality, diversity, inclusion and belonging – what good is diversity if there's no sense of belonging?
  • The links between stereotyping, prejudice and discrimination
  • Unconscious bias
  • Mental illness, learning disability and learning difficulty
  • The importance of challenging inappropriate behaviour
  • Responsibilities of all colleagues
  • Legal responsibilities – Overview of the Equality Act 2010, the nine protected characteristics and six types of discrimination and harassment
  • Bullying and harassment
  • Hate crime
  • Appropriate language for the housing professional.
Who should attend?

Because diversity, inclusion and belonging is cross-cutting throughout organisations, this course may also be beneficial to senior managers, board members, involved customers and operatives.

Benefits of attending

Here at CIH, we want to provide everyone involved in housing with the skills and knowledge needed to cope in the current pandemic.

Our online training has been developed by expert professionals on key topics that we know you need to be able to adapt to the changing environment.

Your trainer

Jack Moore began training on diversity and inclusion in 2006, with a successful housing background and an understanding of the varied roles of the client group, he has the proven ability to put theory into real-life housing practice.

Continuing your learning
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