Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.
There is much change in social housing; the return of Consumer Regulation, enhancement of complaints procedures, building safety, review of the Decent Homes Standard and more. As well as the need for better tenant engagement, ensuring of respect and tackling stigma.
Whilst formally the White Paper is only applicable to England, this course will share many principles of good practice that would be beneficial to all part of the UK.
From this training you will learn:
Managers and operational staff who are looking to understand the impact from these housing sector developments.
Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.
A well-established chartered professional, Michael Guest is expert in housing sector developments, their implications and on responding to them. He holds a Master’s Degree (Distinction) in Housing Studies, and his training is consistently well received and described as relaxed and conversational, though highly professional.
Click book today at the top to secure your place through our customer portal. If you don't already have an account, you'll be asked to create one, but don't worry; it's easy. Then select the training date you wish to attend and follow the instructions in the portal.